Client Care Coordinator

Vetpartners; Port Macquarie; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

30% Telstra discounts

16 weeks of paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Training & career growth opportunities

Flexible working hours

Recognition programs

Inclusive culture

Job summary

Telstra is looking for a Retail Sales Consultant who is passionate about delivering outstanding customer experiences in-store and helping customers choose the right products and services to transform their telecommunications journey.

You will stay current with gadgets and services, using a consultative selling approach to meet KPIs, while collaborating with your team to create a welcoming, high-performing store environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to tailor solutions to individual customers.
• Motivated to meet and exceed sales targets and KPIs.
• Positive attitude and resilience in a fast-paced environment.

Responsibilities

• Deliver exceptional in-store customer experiences and guidance.
• Stay up-to-date with Telstra products and services to advise customers.
• Use consultative selling to meet or exceed sales targets and KPIs.
• Collaborate with team to create a welcoming store environment.

Skills

Communication skills

Solution oriented

Sales drive

Customer facing

Job description

Job Description

Employment Type Permanent Closing Date 30 Oct :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!