Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra; Huon Valley; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

30% Telstra discount

Flexible hours

Parental leave 16 weeks

Job summary

Telstra Retail is seeking a Retail Customer Service & Sales Consultant in Australia. You’ll delight customers with an outstanding in-store journey and identify products/services to transform telecommunications experiences.

Opportunities available across locations such as Frankston, Caringal, Hastings, Mornington, Rosebud. Join a brand that values diversity and inclusion and empowers you to grow within Telstra.

Qualifications

• Experience in customer service or sales is a plus.
• Ability to learn and adapt to new products and services.

Responsibilities

• Deliver Exceptional Customer Experiences: help customers find the right products and services to suit their needs.
• Be the Go-To Tech Expert: stay up-to-date with latest gadgets and services and offer informed guidance.
• Achieve and Excel: use consultative selling to meet and exceed sales targets and KPIs.

Skills

Great Communication

Solution-Oriented

Sales Drive

Customer-Facing Experience

Job description

Employment Type

Permanent

Closing Date

31 Dec 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• FRANKSTON
• KARINGAL
• HASTINGS
• MORNINGTON
• ROSEBUD

WhatYou’llBe Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedInLearning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is itYouWe’reLooking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Join Us at Telstra Retail: When you become part of the Telstra team,you’rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan’twait to see whatyou’llbring to our team!