Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra Corporation; Nowra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

12% Superannuation

30% Discounts on Telstra services

16 weeks parental leave

Flexible working hours

Learning programs via LinkedIn

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to join our iconic Australian brand. You will deliver an outstanding in-store customer journey, helping customers choose products and services to enhance their telecommunications experience.

Join a team across BATEMANS BAY, BEGA, NOWRA locations, with flexible hours and opportunities for growth and development. Prior customer-facing experience is a plus, and training will be provided to build product expertise.

Qualifications

• Strong communication and interpersonal skills for in-store customer engagement.
• Ability to identify customer needs and recommend Telstra products accordingly.
• Proven ability to achieve sales targets and KPI metrics.
• Comfort with learning new tech and explaining it to customers.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right Telstra products and services.
• Act as a go-to tech expert, guiding customers with informed solutions.
• Exceed sales targets and KPIs while maintaining high service standards.
• Collaborate with team to create a welcoming store environment.

Skills

Customer service

Sales

Communication

Teamwork

Tools

POS system

Job description

Employment Type Permanent Closing Date 23 Oct 2026 11:59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations: BATEMANS BAY BEGA NOWRA

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Plus 12% Superannuation Plus 10% Variable Remuneration** **If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time). **the first 2 months guaranteed while you learn on board.
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

> Explore our teams https://www.telstra.com.au/careers/our-teams