Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra; Goulburn; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

12% Superannuation

Variable remuneration 10%

Telstra discounts 30%

Parental leave 16 weeks

Telstra Extra Day Off

Leave options incl. cultural, blood/d*

Job summary

Telstra Retail is seeking a Customer Service & Sales Consultant to provide exceptional in-store service and guide customers to the right Telstra products and plans. You will be part of a team representing an iconic Aussie brand, helping customers transform their telecommunications experience.

Roles are available across GOULBURN, MITTAGONG, and YOUNG, with training and career growth opportunities. A supportive, customer-first culture awaits.

Qualifications

• Excellent communication skills across in-person and phone channels.
• Ability to tailor solutions to customer needs in a retail environment.
• Proven drive to meet or exceed sales targets and KPIs.
• Willingness to learn product details and service offerings.

Responsibilities

• Deliver exceptional customer experiences by helping customers choose the right Telstra products and services.
• Be the go-to tech expert, staying up-to-date with devices and services.
• Achieve and exceed sales targets and KPIs while ensuring customers stay connected.
• Collaborate with the team to maintain an inviting, supportive store environment.

Skills

Great Communication Skills

Solution-Oriented

Sales Drive

Customer-Facing Experience

Job description

Employment Type

Permanent

Closing Date

10 Sept 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• GOULBURN

• MITTAGONG

• YOUNG

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Plus 12% Superannuation
• Plus 10% Variable Remuneration**

**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by theVariable Remuneration plan's rules (which we may change from time to time).

** the first 2 months guaranteed while you learn on board.

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Join Us at Telstra Retail:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!