Service Centre Team Leader | Full-Time Temporary

Australian Capital Territory; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

12% Superannuation

Variable remuneration

30% Telstra service discounts

Job summary

Telstra Retail is seeking a Customer Service & Sales Consultant (Expression of Interest) to deliver outstanding in-store experiences and help customers find the right Telstra products and services. You’ll stay current on tech, support colleagues, and contribute to achieving sales targets while keeping customers connected.

The role covers multiple Canberra-area locations with flexible hours and a strong focus on customer care and teamwork.

Qualifications

• Excellent customer service and communication skills.
• Strong sales mindset with ability to identify customer needs.
• Good knowledge of Telstra products and services or willingness to learn.
• Ability to work collaboratively with store team to hit targets.
• Comfort with explaining complex tech in simple terms.
• Adaptable and positive attitude in a fast-paced retail environment.

Responsibilities

• Deliver Exceptional Customer Experiences: help customers find the right products and services and make their Telstra visit memorable.
• Be the Go-To Tech Expert: stay up-to-date with gadgets and services and provide informed guidance.
• Achieve and Excel: use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate and Contribute: work with the team to create a welcoming, supportive store environment.

Skills

Customer service

Sales

Product knowledge

Team collaboration

Communication

Job description

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type Permanent Closing Date 7 Oct :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Oppotunities available across these locations:

• BELCONNEN
• CANBERRA
• GUNGAHLIN
• TUGGERANONG
• Woden

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Plus 12% Superannuation
• Plus 10% Variable Remuneration**

**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by theVariable Remuneration plan’s rules (which we may change from time to time).

Plus 10% Variable Remuneration** the first 2 months guaranteed while you learn on board.

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!