Holiday Kids Store Ambassador For Fun Customer Experience

Cotton On Group; Dubbo; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Superannuation

Discounts on Telstra services

Parental leave

Learning programs

Job summary

Telstra is hiring a Retail Customer Service & Sales Consultant to deliver an outstanding in-store journey and to help customers transform their telecommunications experience. You’ll be the trusted expert guiding customers to the right products and services, with a focus on service quality and satisfaction.

This role supports an iconic Aussie brand across multiple locations, offering a dynamic work environment, team collaboration, and opportunities to grow with Telstra’s extensive product

Qualifications

• Strong communication and interpersonal skills for in-store interactions.
• Ability to tailor solutions to individual customers.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Stay up-to-date with Telstra gadgets and services to advise customers.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type: Permanent

Closing Date: 22 Oct :59pm

Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company— we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store— you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• BATHURST
• DUBBO MALL
• MUDGEE
• ORANGE
• PARKES

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Plus 12% Superannuation
• Plus 10% Variable Remuneration**
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Inclusive Culture Statement

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.