Account Executive

Iron Mountain; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A global industry leader in Melbourne is seeking a dynamic Customer Account Manager to oversee a designated portfolio, ensuring customer satisfaction and fostering long-term relationships. This role involves strategic planning and proactive business development to secure contract renewals while expanding the client base. The ideal candidate will bring at least 2 years of experience in account management, strong negotiation skills, and exceptional communication abilities. This is a full-time position offering a chance to grow within a leading company.

Qualifications

• Minimum 2 years of proven experience in B2B account management or a customer relationship role.
• Strong knowledge of strategic planning and effective negotiation skills.
• Proven ability in customer relationship management with a customer-first mindset.

Responsibilities

• Manage a portfolio of customers and build strong relationships.
• Develop tailored account strategies for growth and secure profitable contract renewals.
• Ensure account management activities align with company services and requirements.

Skills

B2B account management

Customer relationship management

Negotiation skills

Strategic planning

Job description

Job Summary

Iron Mountain is seeking a dynamic Customer Account Manager to join our Commercial Team. In this role, you will be responsible for taking ownership of a designated portfolio of customers to ensure their satisfaction, secure favorable contract renewals, and drive strategic account growth, with an expectation to proactively pursue new business opportunities. As a trusted advisor, you will manage existing relationships to deliver exceptional service and innovative solutions while expanding the client base.

What You’ll Do

• Manage a portfolio of customers, building and nurturing strong relationships to foster long-term loyalty and satisfaction.
• Collaborate with customers and internal stakeholders to develop and execute tailored account strategies for both short-term and long-term growth, and secure profitable contract renewals and agreements.
• Ensure all account management activities align with Iron Mountain’s services and regulatory requirements by maintaining an in-depth product expertise to deliver value-driven solutions, and proactively pursuing new business opportunities to expand the account base.

What You’ll Bring

• Minimum 2 years of proven experience in B2B account management or a customer relationship role.
• Strong knowledge of strategic planning, effective negotiation skills, and new business development techniques.
• Proven ability in customer relationship management, demonstrating a proactive, customer-first mindset with a focus on delivering value and satisfaction.
• Excellent communication and interpersonal abilities to serve as a trusted advisor to clients.

Call to Action

If you are a motivated Customer Account Manager ready to help our customers unlock the full potential of their partnership with a global industry leader and grow our business, apply now!

Seniority level: Associate

Employment type: Full-time

Job function: IT Services and IT Consulting