Academic Success Advisor — Health Education Solutions

Relx Plc; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Access to Learning and Development

Job summary

Elsevier Health seeks an Academic Success Manager to drive retention, renewals and account growth for education solutions across Australia. The role emphasizes protecting and expanding existing business by delivering sustained value through informed decision-making and effective faculty enablement.

You will build trusted relationships with universities, medical and nursing schools, coordinate with Sales, Product and Training, and lead onboarding and adoption efforts to improve student outcomes.

Qualifications

• Bachelor's degree in a related discipline.
• 5 years of experience in customer success, account management, academic engagement or education technology.
• Experience engaging universities, medical schools, nursing schools or healthcare education institutions would be advantageous.
• Understanding of subscription-based digital solutions, customer retention and renewal processes.
• Strong relationship management, communication, presentation and negotiation skills.
• Ability to interpret customer usage data and identify risks and growth opportunities.

Responsibilities

• Drive customer retention and renewals by managing relationships and reducing churn.
• Develop and execute customer success plans to strengthen engagement, adoption and retention.
• Identify renewal risks early and implement engagement and recovery strategies.
• Collaborate with Sales and internal stakeholders to secure renewal outcomes.
• Identify upsell opportunities and expand existing subscriptions.
• Coordinate with cross-functional teams to maximize customer satisfaction and partnerships.

Skills

Relationship management

Communication

Presentation

Negotiation

Customer success

Account management

Education

Bachelor's degree in a related discipline

Job description

Elsevier Health seeks an Academic Success Manager to drive retention, renewals and account growth for education solutions across Australia. The role emphasizes protecting and expanding existing business by delivering sustained value through informed decision-making and effective faculty enablement.

You will build trusted relationships with universities, medical and nursing schools, coordinate with Sales, Product and Training, and lead onboarding and adoption efforts to improve student outcomes.