Health Education Account Growth Manager

Relx Plc; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Job summary

Elsevier Health in Brisbane is seeking an Academic Success Manager to drive retention, renewals and growth for our education solutions across Queensland and surrounding territories. You will partner with universities and medical/nursing schools to ensure adoption, value realization and ongoing engagement.

You will lead training, demonstrations and enablement activities with faculty, while collaborating with Sales, Product, Training and Support teams to secure renewals and expand subscriptions.

Qualifications

• Bachelor’s degree in a related discipline.
• 5 years of experience in customer success, account management, academic engagement or education technology.
• Experience engaging universities, medical schools, nursing schools or healthcare education institutions would be advantageous.
• Understanding of subscription-based digital solutions, customer retention and renewal processes.
• Strong relationship management, communication, presentation and negotiation skills.
• Ability to interpret customer usage data and identify risks and growth opportunities.
• Experience conducting product demonstrations, customer training and workshops.
• Ability to work independently and collaborate effectively across regional teams.
• Willingness to travel across assigned markets.

Responsibilities

• Drive Customer Retention and Renewals by proactively managing relationships and renewals.
• Build and strengthen academic relationships with leaders and decision-makers.
• Drive product adoption and value realization through onboarding and ongoing usage support.
• Deliver faculty training and enablement via online and in-person sessions.
• Identify upselling and account expansion opportunities with existing subscriptions.
• Foster cross-functional collaboration with Sales, Product, Marketing, Training and Support.

Skills

Relationship management

Communication

Presentation skills

Negotiation

Data interpretation

Product demonstrations

Willingness to travel

Independent collaboration

Education

Bachelor's degree in a related discipline

Job description

Elsevier Health in Brisbane is seeking an Academic Success Manager to drive retention, renewals and growth for our education solutions across Queensland and surrounding territories. You will partner with universities and medical/nursing schools to ensure adoption, value realization and ongoing engagement.

You will lead training, demonstrations and enablement activities with faculty, while collaborating with Sales, Product, Training and Support teams to secure renewals and expand subscriptions.