Academic Success & Education Solutions Lead

RX Brasil; Brisbane; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Study assistance

Job summary

Elsevier Health in Brisbane is seeking an Academic Success Manager to drive customer retention, renewals and upsell opportunities across Queensland and WA. You will build trusted relationships with universities and healthcare schools to promote adoption and demonstrate value of our education solutions.

You will lead onboarding, enable faculty, train staff, analyze usage data, and coordinate with Sales, Product and Support to secure long-term partnerships and successful outcomes.

Qualifications

• Bachelor's degree in related discipline.
• 5 years of experience in customer success or academic engagement or education technology.
• Experience engaging universities, medical/nursing schools or healthcare education institutions is advantageous.

Responsibilities

• Drive Customer Retention and Renewals: Proactively manage relationships to support renewals and minimize churn.
• Develop and execute customer success plans to strengthen engagement, adoption and long-term retention.
• Identify renewal risks early and implement engagement and recovery strategies with Sales and internal stakeholders.
• Build trusted relationships with academic leaders, faculty members and institutional decision-makers.
• Identify and nurture academic champions who advocate for Elsevier Health education solutions.
• Understand institutional priorities and evolving educational needs.
• Drive Product Adoption and Value Realization: Support onboarding and ongoing adoption of Elsevier Health education solutions.
• Work with faculty to integrate digital learning resources into teaching and learning activities.
• Monitor product usage, engagement and feedback to identify adoption gaps and opportunities.
• Demonstrate ongoing value through usage insights and success stories.
• Deliver Faculty Training and Enablement: Conduct online and in-person product demonstrations, training sessions and workshops.
• Support educators in maximizing effectiveness of Elsevier Health education solutions.
• Develop scalable customer engagement and enablement initiatives.
• Identify Upselling and Account Expansion Opportunities: Identify opportunities to expand subscriptions and adoption.
• Recommend relevant Elsevier Health education solutions based on customer needs.
• Collaborate with EPSM and Esales to progress upselling within existing accounts.
• Foster Cross-Functional Collaboration: Work with Sales, Product, Marketing, Training and Customer Support to ensure a consistent customer experience.
• Share customer feedback and market insights to support improvements.
• Coordinate internal resources to resolve customer challenges and strengthen partnerships.

Skills

Relationship management

Communication

Presentation skills

Negotiation

Data interpretation

Training delivery

Education

Bachelor's degree

Job description

Elsevier Health in Brisbane is seeking an Academic Success Manager to drive customer retention, renewals and upsell opportunities across Queensland and WA. You will build trusted relationships with universities and healthcare schools to promote adoption and demonstrate value of our education solutions.

You will lead onboarding, enable faculty, train staff, analyze usage data, and coordinate with Sales, Product and Support to secure long-term partnerships and successful outcomes.