Academic Success Leader – Health Education Solutions

RELX INC; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Elsevier Health is seeking an Academic Success Manager to drive retention, renewals and account growth across Queensland, Western Australia and Northern Territories. You will manage relationships with universities and health schools, enable faculty, and demonstrate ongoing value of Elsevier Health education solutions.

You will collaborate with Sales, Product, Training and Support to maximize customer satisfaction, secure renewals and identify upsell opportunities while traveling across assigned

Qualifications

• Bachelor's degree in a related discipline is required.
• 5 years of experience in customer success, account management, academic engagement or education technology.
• Experience engaging universities, medical schools, nursing schools or healthcare education institutions is advantageous.
• Understanding of subscription-based digital solutions, customer retention and renewal processes.
• Strong relationship management, communication, presentation and negotiation skills.
• Ability to interpret customer usage data and identify risks and growth opportunities.
• Experience conducting product demonstrations, customer training and workshops.
• Ability to work independently and collaborate effectively across regional teams.
• Willingness to travel across assigned markets.

Responsibilities

• Drive Customer Retention and Renewals through proactive relationship management and renewal planning.
• Develop and execute customer success plans to boost engagement, adoption and retention.
• Identify renewal risks early and implement engagement and recovery strategies.
• Collaborate with Sales and internal stakeholders to ensure renewal success.
• Build and strengthen relationships with academic leaders and decision-makers.
• Identify and nurture academic champions who advocate for Elsevier Health education solutions.
• Understand institutional priorities and evolving educational needs.
• Support onboarding and ongoing adoption of Elsevier Health education solutions.
• Work with faculty to integrate digital learning resources into teaching activities.
• Monitor usage, engagement and feedback to close adoption gaps.
• Demonstrate value through usage insights and academic outcomes.
• Conduct online and in-person product demonstrations and training sessions.
• Help educators maximize the effectiveness of Elsevier Health solutions.
• Develop scalable engagement initiatives to improve adoption and satisfaction.
• Identify upsell opportunities and collaborate with EPSM and Esales teams.
• Leverage relationships and insights to support account growth.

Skills

Customer success

Account management

Relationship management

Communication

Negotiation

Presentation

Data interpretation

Travel readiness

Education

Bachelor's degree in a related discipline

Job description

Elsevier Health is seeking an Academic Success Manager to drive retention, renewals and account growth across Queensland, Western Australia and Northern Territories. You will manage relationships with universities and health schools, enable faculty, and demonstrate ongoing value of Elsevier Health education solutions.

You will collaborate with Sales, Product, Training and Support to maximize customer satisfaction, secure renewals and identify upsell opportunities while traveling across assigned