Academic Success & Partnerships Manager - Higher Ed

Elsevier; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Learning and Development Resources

Job summary

Elsevier Health is seeking an Academic Success Manager to drive retention, renewals and growth for education solutions across Queensland, Western Australia and Northern Territories. You will partner with universities, medical and nursing schools to ensure adoption, engagement and sustained value of Elsevier Health education solutions.

The role focuses on protecting existing business, expanding subscriptions, and collaborating with Sales, Product, Training and Support teams to maximize customer

Qualifications

• Bachelor's degree in a related discipline.
• 5 years of experience in customer success, account management, academic engagement or education technology.
• Experience engaging universities, medical schools, nursing schools or healthcare education institutions would be advantageous.
• Understanding of subscription-based digital solutions, customer retention and renewal processes.
• Strong relationship management, communication, presentation and negotiation skills.
• Ability to interpret customer usage data and identify risks and growth opportunities.
• Experience conducting product demonstrations, customer training and workshops.
• Ability to work independently and collaborate effectively across regional teams.
• Willingness to travel across assigned markets.

Responsibilities

• Drive Customer Retention and Renewals by managing relationships and renewal processes.
• Build and strengthen academic relationships with leaders and stakeholders.
• Drive product adoption and value realization through onboarding and usage insights.
• Deliver faculty training and enablement with demonstrations and workshops.
• Identify upselling and account expansion opportunities with relevant solutions.
• Foster cross-functional collaboration to ensure a consistent customer experience.

Skills

Relationship management

Communication

Presentation

Negotiation

Education

Bachelor's degree

Job description

Elsevier Health is seeking an Academic Success Manager to drive retention, renewals and growth for education solutions across Queensland, Western Australia and Northern Territories. You will partner with universities, medical and nursing schools to ensure adoption, engagement and sustained value of Elsevier Health education solutions.

The role focuses on protecting existing business, expanding subscriptions, and collaborating with Sales, Product, Training and Support teams to maximize customer