Academic Success Manager - Health Education Solutions

LexisNexis; Brisbane; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Long service award

Learning and development resources

Job summary

Elsevier Health in Brisbane is seeking an Academic Success Manager to drive retention, renewals and account growth across Australian universities and health education institutions. You will build trusted relationships with academic leaders, support faculty enablement, and demonstrate ongoing value of Elsevier Health education solutions to improve teaching and student outcomes.

Reporting to the Academic Success Director, you will lead onboarding, product adoption and training initiatives,

Qualifications

• Bachelor's degree in a related discipline is required.
• 5 years of experience in customer success, account management, or education technology.
• Experience engaging universities, medical schools or healthcare education institutions is advantageous.
• Strong relationship management and communication skills.

Responsibilities

• Drive customer retention and renewals, pro-actively manage relationships to minimize churn.
• Develop and execute customer success plans to strengthen engagement and long-term retention.
• Build trusted relationships with academic leaders and decision-makers.
• Support onboarding, product adoption and training to realize value.
• Identify upsell opportunities and collaborate with Sales to progress expansion.
• Coordinate with Sales, Product, Marketing and Support for a consistent customer experience.

Skills

Relationship management

Communication

Presentation

Negotiation

Education

Bachelor's degree in a related discipline

Job description

Elsevier Health in Brisbane is seeking an Academic Success Manager to drive retention, renewals and account growth across Australian universities and health education institutions. You will build trusted relationships with academic leaders, support faculty enablement, and demonstrate ongoing value of Elsevier Health education solutions to improve teaching and student outcomes.

Reporting to the Academic Success Director, you will lead onboarding, product adoption and training initiatives,