Academic Success & Adoption Lead

Elsevier

Sydney

On-site

AUD 110,000 - 150,000

Full time

13 days ago

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Benefits offered by this job

Long Service Award

Flexible Working Arrangements

Learning and Development Resources

Job summary

Elsevier Health is seeking an Academic Success Manager to drive retention, renewals, and growth across Australian education institutions. You will cultivate relationships with universities, medical and nursing schools, and collaborate with Sales, Product, Training and Support to maximize adoption of Elsevier’s education solutions.

The role is full-time and based in Brisbane, with travel across markets to support customer success and upsell opportunities.

Qualifications

Bachelor’s degree in a related discipline is required.
Strong relationship management, communication, presentation and negotiation skills are essential.
Ability to interpret customer usage data and identify risks and growth opportunities is desirable.
Willingness to travel across assigned markets is required.

Responsibilities

Drive customer retention and renewals.
Build and strengthen academic relationships with leaders and decision-makers.
Drive product adoption and value realization in education solutions.
Deliver faculty training and enablement with online and in-person sessions.
Identify upselling and account expansion opportunities within existing accounts.
Foster cross-functional collaboration to ensure a consistent customer experience.