A to Z and I-AR Coordinator

Anglicare North Queensland Limited; Cairns Regional; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 p.a.

Employee Assistance Program (EAP)

Chaplaincy Service

Professional development opportunities

Flexible workplace arrangements

SCHADS Award Level 6

Job summary

Anglicare North Queensland Limited is recruiting a Cairns-based Advance to Zero and Intra-Agency Referrals Coordinator. The role drives a place-based, data-driven initiative to end homelessness by coordinating resources, campaigns and stakeholder engagement.

You will enable lived experience involvement and advocate for system improvements. You will oversee referrals across Anglicare NQ services to ensure timely connections and integrated care, while improving data quality and client outcomes

Qualifications

• Tertiary qualifications in Community Services / Social Sciences or related discipline.
• Significant experience in case management, service system advocacy and/or program/project management.

Responsibilities

• Oversee incoming referrals across Anglicare NQ services to connect clients to appropriate services in a timely way.
• Coordinate referrals to optimise resource use, streamline casework and improve service integration.
• Contribute to data quality, performance monitoring and client outcomes.

Skills

Case management

Service system advocacy

Project management

Stakeholder engagement

Data analysis

Report writing

Communication

First Nations engagement

Diversity & inclusion

Education

Tertiary qualification in Community Services / Social Sciences

Job description

As the Cairns Advance to Zero and Intra-Agency Referrals Coordinator, you will drive the Advance to Zero project: a collaborative, place based, and data-driven initiative designed to improve outcomes for people experiencing homelessness or housing vulnerability. You will undertake resource planning, project activities, stakeholder engagement, campaigns and enable the meaningful involvement of people with lived (and living) experience while advocating for service system improvements and progressing the goal of ending homelessness in the region.

You will also oversee incoming referrals across key Anglicare NQ services to ensure clients are connected to appropriate services in a timely and coordinated manner. Your collaborative approach will enable seamless referrals, optimize the use of resources, streamline casework, strengthen integrated service delivery and improve data quality, performance monitoring and client outcomes.

To be successful you will need

• Tertiary qualifications in Community Services / Social Sciences or related discipline.
• Significant prior experience in case management, service system advocacy and or program / project management.
• Demonstrated knowledge of the needs of people experiencing homelessness, and or housing vulnerability, the homelessness service system and public, private and community housing sectors.
• Proven ability to oversight and positively impact on referral pathways, service coordination and collaborative casework efforts to ensure service delivery is integrated, client-centered and focused on outcomes.
• Advanced client and stakeholder engagement skills and the ability to foster collaboration and innovation and drive service system improvements, and advocacy efforts.
• Highly developed communication, project administration, report writing, data analysis skills and the ability to use contemporary databases, ICT systems, and reporting tools.
• Commitment todiversity, inclusion, reconciliation and closing the gapobjectivesand experience working with First Nations people,organisationsand communities.

Compliance

• Evidence of qualifications
• Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
• Blue Card (QLD working with children card)
• QLD drivers’ licence ‘Class C’ or interstate equivalent
• Out of hours work may be required from time to time.
• Ability (and willingness) to undertake local area / regional travel.

What we can offer you

• A rewarding career with a growing, respected for purpose not-for-profit organisation
• SCHADS Award Level 6(Social and Community Services)
• The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home
• Access to Employee Assistance Program (EAP) and Chaplaincy Service
• A variety of training and professional development opportunities
• A willingness to explore flexible workplace arrangements

Why work for Anglicare NQ

Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not-for-profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ’s purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.

Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.

Ready to Take the Next Step?