Client Liaison/Team Leader

Anglicare Southern Queensland; Hervey Bay; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Novated car lease

Health insurance discount

Employee discounts

Career opportunities

Job summary

Anglicare Southern Queensland in Hervey Bay, QLD is seeking a dedicated Client Liaison/Team Leader to manage client relationships and oversee packaged care. You will support delivery of community services, facilitate care plans, and lead a small team to deliver high-quality home care and disability services.

The role requires strong relationship-building, case management skills, and the ability to work within budget and governance guidelines.

Qualifications

• Current National Police Certificate.

Responsibilities

• Serve as the client’s primary contact for delivery of services and liaison with carers and family.
• Conduct home visits to assess client needs, goals, and monitor progress of care plans.
• Facilitate and monitor individualised care plans and budgets within guidelines.
• Build collaborative relationships with clients, families and care partners.

Skills

Client relationship management

Case management

Budget monitoring

Leadership and mentoring

Microsoft Office

Community services experience

Education

Certificate IV Ageing

Diploma Enrolled Nursing

Tools

Consumer database

Job description

Anglicare Southern Queensland – Hervey Bay QLD

We are seeking a passionate and skilled Client Liaison/Team Leader to join our service and make a meaningful impact in the lives of our clients. The overall purpose of the Client Liaison is to engage in client relationship management and packaged care case management with clients, their carer/s, family and advocates for home care and disability services. The Team Leader/Client Liaison will support the delivery of community services to an assigned group of clients and will assist in the facilitation and monitoring of individualised care plans which meet the needs of clients as delegated.

• Provide the first point of significant contact for the client with the intent of building client trust and confidence in Anglicare to facilitate Consumer Directed Care.
• Undertake home visit to deliver a consumer induction; gather information to identify and understand the client's needs and preferences, establish or meet goals and aspirations, and assess/monitor the client's capacity and interest in the control of their package.
• Implement the client's Agreement to ensure it remains relevant and current and is in line with Anglicare requirements for home and/or disability package guidelines.
• Build collaborative relationships with clients, family, carers and significant others.
• Act as the client's primary contact for all matters relating to delivery of services.

About you:

• Demonstrated proficiency in Client Relationship Management (the ability to build trust, maintain rapport, form collaborative relationships with clients, carers, significant others)
• Demonstrated case management skills (assessment, support planning, review, advocacy)
• Experience with a community services, or similar organisation and ability to demonstrate a sound understanding of the needs and experiences of people who receive community care services and of the community care system.
• Experience in or ability to acquire skills in monitoring and/or analysis of expenditure to budget and working within set budget parameters.
• Knowledge and experience in the Microsoft Office suite and exposure and/or ability to acquire skills in a consumer database.

Role: Requirements:

• Current National Police Certificate
• Current Drivers Licence and own reliable vehicle
• Equivalent certificate 4 qualification - Certificate IV Ageing, Cert IV in Lifestyle & Health, Certificate IV Disability, or Diploma Enrolled Nursing (highly desirable)
• Current First Aid and CPR Certification
• Previous experience in a senior are worker or supervisory role with experience facilitating non-clinical community-based training
• Able to lead, manage, train and mentor team members
• Able to assist with planning and managing client care
• Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
• Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
• Enjoy the potential tax savings of a Novated Car Lease.
• Employee Discounts at some of Australia's leading retailers.
• 6% Bupa Health Insurance Discount.
• Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
• Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
• Opportunities to purchase additional annual leave.
• Pastoral Care Support & Employee Assistance Programs.
• Free annual Flu vaccinations.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection.