Administration Officer - Homelessness Hub

Anglicare North Queensland; Cairns Regional; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

SCHADS Award Level 2

Salary packaging

Employee Assistance Program (EAP)

Chaplaincy Service

Training & development

Flexible work arrangements

Job summary

Anglicare North Queensland is seeking an Administration Officer for the Homelessness Hub to provide essential administrative support, reception services, and information on housing and homelessness. The role involves triaging enquiries, data entry, meeting coordination, and maintaining confidential records with professionalism.

You will join a team dedicated to supporting people experiencing homelessness or at risk, with opportunities for training and flexible arrangements where possible.

Qualifications

• Prior experience in community services, customer service, reception and general administration.
• Sound oral and written communication skills.
• Well-developed ICT skills and ability to quickly learn new systems.
• Demonstrated ability to maintain administrative records and detail orientation.
• Ability to work with cross-functional teams and external vendors.
• Understanding of privacy requirements and confidentiality.

Responsibilities

• Provide friendly and efficient reception service for incoming calls and visitors.
• Triage enquiries and book appointments for people who are homeless or at risk.
• Provide general information about Housing and Homelessness services.
• Maintain reception area, assist with equipment and office audits.
• Monitor and respond to the administration inbox and escalate complex matters as needed.
• Provide day-to-day administrative support to the Homeless Hub team.
• Perform archival, data entry, and stock management duties while maintaining confidentiality.

Skills

Customer service

Reception

General administration

Oral communication

Written communication

ICT skills

Attention to detail

Team collaboration

Job description

Administration Officer - Homelessness Hub

The Administration Officer – Homelessness Hub is an important member of the Homelessness Hub team and is responsible for providing professional administrative assistance to the Homelessness Hub operational area as required. You will contribute to the efficient running of office(s) and undertake diverse tasks including reception services (welcoming visitors, answering and directing incoming calls, dealing with enquiries and triaging enquiries from the people who are homeless or at risk of homelessness), ordering supplies, administrative support to the Homelessness Hub team and assisting with organisational activities as required.

Duties & Responsibilities

• Provide a friendly and efficient reception service for incoming calls to the Homeless Hub, connect people to the relevant service, respond to walk-in enquiries from the public and welcome visitors.
• Triage enquiries and book appointments for people who are homeless or at risk of homelessness at the Homeless Hub
• Provide general information regarding Housing and Homelessness services
• Keep reception in good order and assist with equipment and office audits.
• Monitor the Homelessness Hub administration inbox, respond in a timely manner and direct matters to relevant staff and ensure contentious or complex matters are escalated to Senior staff as required.
• Provide efficient day to day administrative assistance to the Homeless Hub team
• Undertake general administrative duties including but not limited to maintaining the reception log, monitoring stock and ordering office supplies, data entry and assisting with archiving of records.
• Maintain confidentiality (client, staff and organisation) and ensure sensitive matters are treated with respect and in line with privacy requirements and delegations.

To be successful you will need

• Prior experience in community services, customer service, reception and general administration.
• Sound oral and written communication skills.
• Well-developed Information, Communication and Technology (ICT) skills and ability to quickly learn new systems.
• Demonstrated ability to maintain administrative records and an aptitude for detail.
• Track record of positive contribution to Teams and ability to navigate workplace communications.
• Ability to work collaboratively with cross-functional teams and external vendors.
• Understanding of community services sector and related legislation, regulatory environment and service standards.
• Commitment to diversity, inclusion, reconciliation and closing the gap objectives and experience working with First Nations people, organisation’s communities.

Compliance

• Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
• Blue Card (QLD working with children card)
• QLD drivers’ licence ‘Class C’ or interstate equivalent
• Out of hours work may be required from time to time
• Ability (and willingness) to undertake local area / regional travel

What we can offer you

• A rewarding career with a growing, respected for purpose not-for-profit organisation
• SCHADS Award Level 2(Social and Community Services)
• The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home
• Access to Employee Assistance Program (EAP) and Chaplaincy Service
• A variety of training and professional development opportunities
• A willingness to explore flexible workplace arrangements

Why work for Anglicare NQ

Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ’s purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.

Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.