2IC Store Manager | Lead & Coach Customer Experience

Singtel Group; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounts

Parental Leave

Counselling services

Diversity networks

Wellbeing resources

Job summary

Optus, part of the Singtel Group, is seeking an Assistant Store Manager / 2IC for our Mt Druitt team. You’ll develop people, energise the team and lead the store alongside the Store Manager to deliver outstanding customer experiences.

You’ll play a key role in shaping culture, driving performance and contributing to overall store success. Join a network that values purpose, integrity and teamwork, with a focus on coaching, customer first experiences and operational excellence in a dynamic retail

Qualifications

• Proven ability to lead and develop a team in a retail environment.
• Strong customer service mindset and ability to coach others.
• Comfortable guiding others and resolving issues with composure.

Responsibilities

• Lead by example and support Store Manager to foster a high‑performance culture.
• Coach and mentor team members with clear guidance and feedback.
• Maintain a warm, customer‑first environment that inspires both customers and staff.
• Oversee smooth daily operations and identify opportunities to boost performance.
• Handle escalated customer inquiries with calm professionalism and de‑escalation.
• Celebrate wins and drive engagement through goal setting and collaboration.

Skills

Leadership

Customer service

Coaching

Teamwork

Job description

Optus, part of the Singtel Group, is seeking an Assistant Store Manager / 2IC for our Mt Druitt team. You’ll develop people, energise the team and lead the store alongside the Store Manager to deliver outstanding customer experiences.

You’ll play a key role in shaping culture, driving performance and contributing to overall store success. Join a network that values purpose, integrity and teamwork, with a focus on coaching, customer first experiences and operational excellence in a dynamic retail