2IC Assistant Store Manager — Lead & Coach Team

Singtel; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Discounts

Parental Leave

Employee Networks

Wellbeing support

Counselling services

Job summary

Optus is seeking an Assistant Store Manager (2IC) for Carnes Hill to support the Store Manager, energise the team and deliver outstanding customer experiences. You will develop people, drive performance and help shape a culture of accountability and service.

This role focuses on coaching, daily operations, and maintaining a welcoming, customer-first environment while handling escalations with calm professionalism.

Qualifications

• Leads by example to build a high-performance culture.
• Coaches and mentors the team with guidance and feedback to deliver exceptional customer experiences.
• Remains calm and professional in challenging situations.
• Understands retail operations and key drivers of performance.
• Fosters an inclusive, adaptable team environment.

Responsibilities

• Lead by example to create a positive, high-performance culture.
• Coach, mentor and develop team members with guidance and feedback.
• Maintain an energetic, customer-first environment that feels welcoming.
• Support smooth daily operations and uplift performance and efficiency.
• Handle escalated customer enquiries with calm professionalism.
• Drive team engagement through celebrations and goal setting.

Skills

Supportive Leadership

Customer First Coaching

Calm Under Pressure

Operational & Business Awareness

Team Culture & Adaptability

Job description

Optus is seeking an Assistant Store Manager (2IC) for Carnes Hill to support the Store Manager, energise the team and deliver outstanding customer experiences. You will develop people, drive performance and help shape a culture of accountability and service.

This role focuses on coaching, daily operations, and maintaining a welcoming, customer-first environment while handling escalations with calm professionalism.