2IC Store Manager — Lead, Coach & Elevate CX

Optus; Wollongong City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Discounts on Optus products

$80 monthly credit

Parental Leave (up to 14 weeks)

Counselling/support services 24/7

Job summary

Optus is seeking an Assistant Store Manager (2IC) for our Wollongong team. You will support the Store Manager to drive a positive, high-performing culture, coach team members, and ensure exceptional customer experiences.

You will contribute to smooth daily operations, help uplift performance, and handle escalated customer inquiries with calm professionalism while fostering engagement and collaboration across the store.

Qualifications

• Proven leadership in a retail environment.
• Ability to coach and mentor team members.
• Strong focus on delivering memorable customer experiences.
• Understanding of daily store operations and performance drivers.

Responsibilities

• Lead by example to build a high-performance culture.
• Coach and develop team through guidance and feedback.
• Maintain a welcoming, customer-first store atmosphere.
• Support daily operations and identify opportunities to lift performance.
• Handle escalated customer inquiries with professionalism and calm.

Skills

Supportive leadership

Customer-first coaching

Calm under pressure

Operational & business awareness

Team culture & adaptability

Job description

Optus is seeking an Assistant Store Manager (2IC) for our Wollongong team. You will support the Store Manager to drive a positive, high-performing culture, coach team members, and ensure exceptional customer experiences.

You will contribute to smooth daily operations, help uplift performance, and handle escalated customer inquiries with calm professionalism while fostering engagement and collaboration across the store.