Assistant Store Manager | People & Performance Leader

Singtel; Wollongong City Council; On-site; Confidential; Full time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Special shopping discounts with retail

Parental Leave up to 14 weeks

24/7 wellbeing support and counselling

Job summary

Optus is seeking an Assistant Store Manager (2IC) for our Wollongong team. You will lead by example, coaching the team to deliver exceptional customer experiences while supporting the Store Manager in daily operations and culture building.

Join a customer‑first environment with energetic leadership, empowerment, and opportunities to develop others. Inclusive, flexible, and focused on performance, this role offers competitive benefits and growth within a major Australian telco.

Qualifications

• Leadership that empowers others to perform at their best.
• Coaching and supporting the team to deliver memorable customer experiences.
• Ability to de-escalate and handle challenging customer interactions with care.
• Strong retail operations understanding and focus on performance.
• Fosters an inclusive, adaptable team culture across shifts.

Responsibilities

• Lead by example to build a high‑performance culture and motivate the team.
• Coach and develop team members with clear guidance and feedback.
• Maintain a warm, welcoming customer environment and energised service.
• Support daily operations, team coordination and service delivery.
• Handle escalated customer enquiries with calm professionalism and de‑escalation.
• Drive team engagement through goal setting and collaboration.

Skills

Supportive Leadership

Customer First Coaching

Calm Under Pressure

Operational & Business Awareness

Team Culture & Adaptability

Job description

Optus is seeking an Assistant Store Manager (2IC) for our Wollongong team. You will lead by example, coaching the team to deliver exceptional customer experiences while supporting the Store Manager in daily operations and culture building.

Join a customer‑first environment with energetic leadership, empowerment, and opportunities to develop others. Inclusive, flexible, and focused on performance, this role offers competitive benefits and growth within a major Australian telco.