2IC Store Leader: Inspire Teams & Deliver Memorable Service

Optus Enterprise; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Product discounts

Wellbeing support

Job summary

Optus Enterprise Mt Druitt is seeking an Assistant Store Manager (2IC) to lead a high‑performing retail team. You will support the Store Manager to coach staff, deliver outstanding customer experiences and drive daily operations.

This role focuses on developing talent, de‑escalating customer issues, and building an inclusive team culture. If you thrive under pressure and value teamwork, join Optus and help shape the store’s success.

Qualifications

• Proven ability to lead a retail team and inspire performance.
• Strong coaching and feedback skills to develop staff.
• Customer-first approach to deliver memorable experiences.

Responsibilities

• Lead by example to build a positive, high-performance culture.
• Coach and mentor team members with clear guidance and feedback.
• Maintain an energised, customer-first environment for staff and customers.
• Support smooth daily operations and service delivery to uplift performance.
• Handle escalated customer enquiries with calm professionalism and de‑escalation.
• Drive team engagement through goal setting and collaboration.

Skills

Leadership

Coaching

Customer service

Team development

Operational awareness

Communication

Job description

Optus Enterprise Mt Druitt is seeking an Assistant Store Manager (2IC) to lead a high‑performing retail team. You will support the Store Manager to coach staff, deliver outstanding customer experiences and drive daily operations.

This role focuses on developing talent, de‑escalating customer issues, and building an inclusive team culture. If you thrive under pressure and value teamwork, join Optus and help shape the store’s success.