2IC Store Leader - Coach, Elevate Experience

Singtel Group; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Two paid Connected Days per year

Parental leave (up to 16 weeks)

Counselling and wellbeing support

Employee networks and diversity inti‑i

Job summary

Optus is seeking an Assistant Store Manager / 2IC for its Sunnybank team in Australia. You will support the Store Manager to lead a motivated, customer‑focused team and drive daily operations, performance and culture.

This role emphasizes coaching, inclusivity and strong people leadership to deliver outstanding customer experiences. You will step into leadership with confidence, mentor team members, and help maintain an energised environment that puts customers first while maximizing store

Qualifications

• Leadership to motivate and guide a team.
• Coaching and mentoring to develop staff.
• Customer-first mindset to deliver memorable experiences.
• Calm, professional handling of difficult situations.
• Strong understanding of store operations and performance drivers.
• Fostering inclusive team culture and adaptability.

Responsibilities

• Lead by example to create a high-performance store culture.
• Coach and develop team members with clear guidance and feedback.
• Maintain an energised, customer-first environment.
• Support smooth daily operations and service delivery to uplift performance.
• Handle escalated customer enquiries with professionalism and de‑escalation techniques.
• Drive team engagement, celebrate wins and support goal setting.

Skills

Leadership

Coaching

Customer focus

De‑escalation

Retail operations

Team culture

Job description

Optus is seeking an Assistant Store Manager / 2IC for its Sunnybank team in Australia. You will support the Store Manager to lead a motivated, customer‑focused team and drive daily operations, performance and culture.

This role emphasizes coaching, inclusivity and strong people leadership to deliver outstanding customer experiences. You will step into leadership with confidence, mentor team members, and help maintain an energised environment that puts customers first while maximizing store