2IC Store Manager – Lead, Coach & Delight Customers

Singtel Group; Sydney; On-site; AUD 70,000 - 105,000; Full time

Benefits offered by this job

Discounts

Parental Leave

Wellbeing support

Diversity networks

Job summary

Optus is seeking an Assistant Store Manager / 2IC for our Mt Druitt team in Sydney. You will support the Store Manager, lead a customer‑centric team and help deliver outstanding service while driving store performance.

You’ll coach, mentor and develop staff, foster an inclusive culture, handle daily operations, and support escalation handling with calm professionalism. If you’re passionate about people and retail excellence, apply today.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Proven ability to coach and develop staff.
• Strong customer-focused mindset and problem-solving.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead by example, supporting Store Manager to build a high-performance culture.
• Coach and develop team with guidance, feedback and daily support.
• Maintain an energised, customer-first environment for customers and staff.
• Support smooth daily operations and drive performance improvements.
• Handle escalated customer enquiries with calm professionalism.
• Drive team engagement and collaboration, celebrating wins.

Skills

Leadership

Coaching

Customer service

People management

Communication

Job description

Optus is seeking an Assistant Store Manager / 2IC for our Mt Druitt team in Sydney. You will support the Store Manager, lead a customer‑centric team and help deliver outstanding service while driving store performance.

You’ll coach, mentor and develop staff, foster an inclusive culture, handle daily operations, and support escalation handling with calm professionalism. If you’re passionate about people and retail excellence, apply today.