24/7 GSOC Client Services Concierge

seek.com.au; Sydney; On-site; AUD 48,000 - 69,000; Part time

Job summary

Seek is seeking a Security & Client Services Officer in its Global Security Operations Centre in Sydney. The role combines concierge service with security monitoring in a 24/7 environment, acting as the central point of contact for clients and stakeholders and coordinating incident response.

You will deliver proactive client support, maintain confidentiality, and work across multiple priorities while staying calm under pressure.

Qualifications

• Experience in concierge services, hospitality, call-centres or customer service.
• Experience supporting high-profile individuals or VIP clients.
• Experience working nights.
• Experience within security operations, control room, premium hospitality, aviation, concierge services, call centres or another customer-focused operational environment.

Responsibilities

• Client Support and concierge services: deliver professional support to clients via phone, emails and messages; act as a trusted point of contact for requests, anticipate client needs and proactively provide assistance, coordinate services with internal teams, maintain a high standard of customer care and confidentiality.
• Monitoring and situational awareness: monitor CCTV and alarms and respond to these.
• Incident coordination and monitoring: serve as first point of contact during incidents, emergencies or request for assistance.
• Relationship management: develop and maintain positive relationships with clients and suppliers; represent the organisation professionally and uphold service excellence standards.
• Maintain accurate records, reports and operational logs
• Handle sensitive and confidential information with discretion

Skills

Customer service

Relationship management

Multitasking

Calm under pressure

Security operations

Tools

CCTV monitoring

Alarm systems

Incident software

Job description

Seek is seeking a Security & Client Services Officer in its Global Security Operations Centre in Sydney. The role combines concierge service with security monitoring in a 24/7 environment, acting as the central point of contact for clients and stakeholders and coordinating incident response.

You will deliver proactive client support, maintain confidentiality, and work across multiple priorities while staying calm under pressure.