Client-Centric Security & Service Officer – Brisbane

Guardian Vaults & Guardian Gold; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Guardian Vaults & Guardian Gold in Brisbane is seeking a professional Customer Service & Security Officer to join our team. This hands-on role combines client-facing service with security operations, supporting secure entry, access control and daily branch functions.

You will monitor CCTV, manage secure access and assist clients while maintaining a premium, discreet service standard. Strong communication and high discretion are essential in this trusted environment.

Qualifications

• Must hold a current security licence with Crowd Control where applicable.
• Demonstrated excellent communication and interpersonal skills.
• Ability to remain calm under pressure with strong attention to detail.

Responsibilities

• Monitor CCTV, alarms and access control to maintain security coverage.
• Manage secure entry and ensure only authorised clients enter restricted areas.
• Escort clients and provide professional, discreet support inside the facility.
• Respond to alarms and security events following established procedures.
• Maintain accurate incident logs and shift documentation.
• Handle inbound/outbound client calls and provide premium service.
• Foster positive client relationships through discretion and reliability.

Skills

Security Licence

Crowd Control

Communication

Attention to detail

Discretion

MS Office

Tools

CCTV

Microsoft Office

Job description

Guardian Vaults & Guardian Gold in Brisbane is seeking a professional Customer Service & Security Officer to join our team. This hands-on role combines client-facing service with security operations, supporting secure entry, access control and daily branch functions.

You will monitor CCTV, manage secure access and assist clients while maintaining a premium, discreet service standard. Strong communication and high discretion are essential in this trusted environment.