Security & Client Services Officer | Security Ops Centre

seek.com.au; Sydney; On-site; AUD 48,000 - 69,000; Part time

Job summary

Seek is seeking a Security & Client Services Officer in its Global Security Operations Centre in Sydney. The role combines concierge service with security monitoring in a 24/7 environment, acting as the central point of contact for clients and stakeholders and coordinating incident response.

You will deliver proactive client support, maintain confidentiality, and work across multiple priorities while staying calm under pressure.

Qualifications

• Experience in concierge services, hospitality, call-centres or customer service.
• Experience supporting high-profile individuals or VIP clients.
• Experience working nights.
• Experience within security operations, control room, premium hospitality, aviation, concierge services, call centres or another customer-focused operational environment.

Responsibilities

• Client Support and concierge services: deliver professional support to clients via phone, emails and messages; act as a trusted point of contact for requests, anticipate client needs and proactively provide assistance, coordinate services with internal teams, maintain a high standard of customer care and confidentiality.
• Monitoring and situational awareness: monitor CCTV and alarms and respond to these.
• Incident coordination and monitoring: serve as first point of contact during incidents, emergencies or request for assistance.
• Relationship management: develop and maintain positive relationships with clients and suppliers; represent the organisation professionally and uphold service excellence standards.
• Maintain accurate records, reports and operational logs
• Handle sensitive and confidential information with discretion

Skills

Customer service

Relationship management

Multitasking

Calm under pressure

Security operations

Tools

CCTV monitoring

Alarm systems

Incident software

Job description

Security & Client Services Officer | Security Ops Centre

Job Title: GSOC Operator | Security & Client Service Concierge

Casual Basis: Shift hours are 0600 to 1800hrs and 1800 to 0600hrs

This role operates within the Global Security Operations Centre (GSOC), which functions 24/7/365 as a central command and monitoring centre, crisis management and information hub built on actionable intelligence.

This is not a cybersecurity role or traditional concierge role.

Purpose of the Role

The Security Concierge is part of our Global Security Operations Centre (GSOC) and serves as the primary point of contact for clients and stakeholders requiring support, information and assistance. Working within a fast-paced, 24/7 operational environment, you will sit at the centre of client support, security monitoring and incident coordination.Combining the skills of a professional concierge with the capabilities of a GSOC, the concierge delivers exceptional service, proactive communication and timely coordination during routine and incident-driven situations. The role focuses on enhancing client experience, customer service, and ensuring seamless support while maintaining awareness of security, operational and travel-related risks.

It is a varied, hands-on role suited to someone who enjoys being busy, thinks ahead and is confident managing multiple priorities at once.

What you’ll do:

The Security Concierge will be responsible for:

Client Support and concierge services: deliver professional support to clients via phone, emails and messages; act as a trusted point of contact for requests, anticipate client needs and proactively provide assistance, coordinate services with internal teams, maintain a high standard of customer care and confidentiality.

Monitoring and situational awareness: monitor CCTV and alarms and respond to these.

Incident coordination and monitoring: serve as first point of contact during incidents, emergencies or request for assistance.

Relationship management: develop and maintain positive relationships with clients and suppliers; represent the organisation professionally and uphold service excellence standards.

Maintain accurate records, reports and operational logs

Handle sensitive and confidential information with discretion

What we’re looking for:

Exceptional customer service and relationship management skills.

Ability to remain calm, professional and solution-focused under pressure.

Excellent organisational and multitasking skills.

Experience in concierge services, hospitality, call-centres or customer service.

Experience supporting high-profile individuals or VIP clients.

Experience working nights.

Experience within security operations, a control room, premium hospitality, aviation, concierge services, call centres or another customer-focused operational environment will be highly regarded.

For the right person, this is an opportunity to develop a unique combination of security operations, situational awareness, client service and incident management experience in an environment where no two shifts are necessarily the same.