IT Support Specialist - Windows & Mac | On-Site Austria

Bcic Swiss Gmbh; Wien; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

BCIC Swiss GmbH | Best Connect International Company in Austria is seeking an IT Support Specialist to join our on-site team in Vienna. You will deliver frontline and second-line desktop support for end-users, configure hardware, and ensure smooth operation of Windows and macOS environments.

The role requires solid troubleshooting, ticketing system usage, and basic networking knowledge, with a focus on improving user experience and incident resolution.

Qualifications

• Provide L1/L2 desktop and end-user support.
• Troubleshoot hardware, software, Windows OS, and network issues.
• Install and maintain PCs, laptops, printers, and IT peripherals.
• Handle IT incidents, service requests, and user access issues.

Responsibilities

• Provide L1/L2 desktop and end-user support.
• Troubleshoot hardware, software, Windows OS, and network issues.
• Install and maintain PCs, laptops, printers, and IT peripherals.
• Handle IT incidents, service requests, and user access issues.

Skills

Troubleshooting

Problem Solving

Help desk

Ticketing systems

Windows & macOS support

Basic Networking

Job description

BCIC Swiss GmbH | Best Connect International Company in Austria is seeking an IT Support Specialist to join our on-site team in Vienna. You will deliver frontline and second-line desktop support for end-users, configure hardware, and ensure smooth operation of Windows and macOS environments.

The role requires solid troubleshooting, ticketing system usage, and basic networking knowledge, with a focus on improving user experience and incident resolution.