Onsite IT Support Specialist (Austria)

Bcic Swiss Gmbh; Wien; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

BCIC Swiss GmbH is looking for an IT Support Specialist to provide on-site support in Austria. The role includes 1st/2nd line IT assistance, troubleshooting hardware, software and network issues, and installing Windows and Office applications.

You will maintain accurate tickets and coordinate with internal teams and vendors. Requirements include several years in IT user support, solid hardware/software knowledge, and the ability to work independently on-site.

Qualifications

• Several years of experience in IT user support or service desk environments.
• Strong knowledge of IT hardware, software, and troubleshooting.
• Ability to work independently and professionally in an onsite environment.
• Fluent in local language and good communication skills in English.

Responsibilities

• Provide 1st and 2nd level onsite IT support to end users.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and support Windows operating systems and Microsoft Office applications.
• Support business applications and IT-related user issues.
• Configure and troubleshoot printers, peripherals, laptops, and desktops.
• Perform preventive maintenance and basic remedial troubleshooting.
• Maintain accurate ticket documentation and provide timely status updates.
• Coordinate with internal teams and third-party vendors when required.
• Support network, server, telecom, and other IT environments as needed.

Skills

Troubleshooting

Problem solving

Help desk

Windows support

macOS support

Basic networking

Job description

BCIC Swiss GmbH is looking for an IT Support Specialist to provide on-site support in Austria. The role includes 1st/2nd line IT assistance, troubleshooting hardware, software and network issues, and installing Windows and Office applications.

You will maintain accurate tickets and coordinate with internal teams and vendors. Requirements include several years in IT user support, solid hardware/software knowledge, and the ability to work independently on-site.