Vienna Account Manager - Hotels SaaS Growth & Renewals

Valsoft Corporation; Wien; On-site; EUR 55,000 - 80,000; Full time

Job summary

Seekda, based in Vienna, is seeking an Account Manager to own a portfolio of hotels and drive renewals and growth. You will renew contracts, upsell and cross-sell across our AI and hotel technology products, building relationships from front office to ownership level.

You will monitor usage, bookings and support needs, conduct regular reviews, and forecast renewals and expansion with the Commercial Director’s guidance. Fluent German and English are required.

Qualifications

• At least 3 years in account management, customer success or B2B SaaS sales.
• Proven track record of retaining and growing customers, incl. at-risk accounts.
• Commercial sense: spot upsell or renewal risk and negotiate.
• Understand hotel revenue models and ROI.
• Clear, confident communication on phone, in person and in writing.
• Fluent German and English.
• Organised and able to manage many accounts and priorities.
• Experience with a CRM (HubSpot or similar).

Responsibilities

• Be the main commercial contact for a portfolio of hotels and hotel groups.
• Run regular account reviews (QBRs) with owners and general managers.
• Monitor account health and act early when a customer is at risk.
• Own renewals and negotiate pricing within guidelines.
• Identify and close upsell and cross-sell opportunities across our product range.
• Collaborate with Support, Onboarding and Product to resolve issues and feed the roadmap.
• Keep accounts, activities and pipeline accurate in HubSpot; forecast renewals and expansion.

Skills

Account management

Customer success

SaaS sales

Communication

German language

English language

CRM (HubSpot)

Negotiation

Tools

HubSpot CRM

Job description

Seekda, based in Vienna, is seeking an Account Manager to own a portfolio of hotels and drive renewals and growth. You will renew contracts, upsell and cross-sell across our AI and hotel technology products, building relationships from front office to ownership level.

You will monitor usage, bookings and support needs, conduct regular reviews, and forecast renewals and expansion with the Commercial Director’s guidance. Fluent German and English are required.