Hotel Account Manager – Growth & Renewals (Vienna)

Aspire Software group; Wien; Hybrid; EUR 55,000 - 76,000; Full time

Job summary

Seekda is seeking an Account Manager in Vienna to own a portfolio of existing hotel customers. You will renew, upsell and cross-sell, acting as the advisor who understands how hotels make money and how Seekda can improve direct bookings and ROI.

You will run quarterly business reviews with owners and general managers, monitor account health, coordinate with Support, Onboarding and Product, and ensure pipeline accuracy in HubSpot.

Qualifications

• 3+ years in account management, customer success or B2B SaaS sales.
• Proven track record of retaining and growing customers, incl. turning around at-risk accounts.
• Strong commercial sense for upsell and renewals; comfortable negotiating.
• Able to explain how hotels make money and discuss revenue, costs and ROI.
• Clear, confident communication on phone, in person and in writing.
• Fluent German and English.
• Organised and self-directed, able to manage many accounts and priorities.
• Experience with a CRM (HubSpot or similar).
• Nice to have: hotel tech experience or industry network; Italian language.

Responsibilities

• Be the main commercial contact for a portfolio of hotels and hotel groups.
• Run regular account reviews (QBRs) with owners and general managers, focused on results: direct bookings, revenue and cost savings.
• Monitor account health (usage, bookings, support tickets, sentiment) and act early when a customer is at risk.
• Own renewals and contract changes, and negotiate pricing within agreed guidelines.
• Identify and close upsell and cross-sell opportunities across our product range, including our AI products.
• Build relationships beyond a single contact, from front office to owner and group level.
• Work with Support, Onboarding and Product to resolve issues and bring the customer's voice into the roadmap.
• Keep accounts, activities and pipeline accurate in HubSpot, and forecast renewals and expansion reliably.

Skills

Account management

Customer success

SaaS

Upsell

Renewals

Negotiation

Revenue awareness

Communication

German

English

Organization

HubSpot

Job description

Seekda is seeking an Account Manager in Vienna to own a portfolio of existing hotel customers. You will renew, upsell and cross-sell, acting as the advisor who understands how hotels make money and how Seekda can improve direct bookings and ROI.

You will run quarterly business reviews with owners and general managers, monitor account health, coordinate with Support, Onboarding and Product, and ensure pipeline accuracy in HubSpot.