Technical Support Process Engineer

OMICRON Lab; Österreich; Remote; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

OMICRON Lab is seeking a proactive CRM and BI specialist to drive the development and continuous improvement of CRM and related tools within Technical Support. You will work in the CRM Panel to gather requirements and translate them into practical IT-led enhancements, coordinating feature testing and automated tests for stability.

You will also create user-focused documentation and training materials, develop Power BI reports, and monitor KPIs while collaborating across teams to ensure data

Qualifikationen

• Relevant educational background or comparable professional experience in IT, business administration, process management, or a related field.
• Experience with business applications and an interest in working at the intersection of processes, data, and IT.
• Experience creating BI reports, ideally with Power BI.
• Good understanding of data structures, data analysis, and KPIs.
• Independent and structured way of working, combined with strong communication skills.
• Excellent English and willingness to travel occasionally.

Aufgaben

• Drive the development and continuous improvement of CRM and other tools used in Technical Support, with CRM as the primary focus.
• As a member of the CRM Panel, gather and structure requirements and turn them into practical improvements together with process owners and IT.
• Evaluate new features and updates, coordinate release testing, and develop automated tests to ensure system stability and high data quality.
• Create documentation and training materials to support users and ensure effective use of our systems.
• Develop Power BI reports, monitor relevant KPIs, and contribute your process and system expertise to cross-functional projects.

Kenntnisse

CRM development

Power BI

Data analysis

KPI monitoring

Documentation

Testing automation

Requirements gathering

Communication skills

Ausbildung

IT/business background

Process management

Jobbeschreibung

• Drive the development and continuous improvement of CRM and other tools used in Technical Support, with CRM as the primary focus.
• As a member of the CRM Panel, gather and structure requirements and turn them into practical improvements together with process owners and IT.
• Evaluate new features and updates, coordinate release testing, and develop automated tests to ensure system stability and high data quality.
• Create documentation and training materials to support users and ensure effective use of our systems.
• Develop Power BI reports, monitor relevant KPIs, and contribute your process and system expertise to cross-functional projects.

What makes you a great fit

• Relevant educational background or comparable professional experience in IT, business administration, process management, or a related field.
• Experience with business applications and an interest in working at the intersection of processes, data, and IT.
• Experience creating BI reports, ideally with Power BI.
• Good understanding of data structures, data analysis, and KPIs.
• Independent and structured way of working, combined with strong communication skills.
• Excellent English and willingness to travel occasionally.

What our team appreciates most

A unique organizational culture based on trust, personal freedom and individual responsibility

A work environment with a strong focus on sustainability, diversity and flexible time management

State-of-the-art infrastructure and professional teams who enjoy their work

A creative and international environment in which innovative ideas are valued

Learning and development opportunities for professional and personal growth Passion and motivation are just as important to us as the job profile. If the position appeals to you, even if you don't fulfil every requirement, then convince us with your enthusiasm. Your commitment counts!

About Us

At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.

Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.