Technical Account Manager — Growth & Renewals

Namespace; Schweiz; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary and stock options

Flexible working hours

Market-leading parental leave

Zusammenfassung

Namespace is seeking an Account Manager to own inbound customer opportunities from first contact through onboarding and to manage a portfolio of technical customers worldwide. You will nurture long-term partnerships, identify expansion opportunities, support renewals, and collaborate closely with founders and engineering to ensure an exceptional customer journey.

You will thrive on building trust with engineering teams, staying proactive, and driving outcomes in a fast-paced environment.

Qualifikationen

• Experience in account management, customer success, sales or another customer-facing role.
• Commercially minded and able to grow customer relationships.
• Clear, concise, confident communication with a wide range of stakeholders, including technical teams.
• Organized, proactive, and able to juggle multiple priorities.
• Motivated, curious, and eager to learn in a fast-moving environment.
• Ownership mindset and hands-on problem solving.

Aufgaben

• Own inbound customer opportunities from the first conversation onwards.
• Own a portfolio of existing customer accounts, building trusted relationships with engineering teams.
• Build long-term relationships with customers and become a trusted contact.
• Drive account growth by identifying expansion opportunities across existing accounts.
• Lead commercial conversations around pricing, renewals, contracts, and procurement.
• Keep accounts organized, proactively follow up, and drive opportunities to completion.
• Collaborate with internal teams to stay close to the product.
• Gather customer feedback and share insights to improve our product and customer experience.

Kenntnisse

Account management

Customer success

Sales experience

Relationship building

Communication skills

Organization

Proactivity

Ownership

Curiosity

Jobbeschreibung

Namespace is seeking an Account Manager to own inbound customer opportunities from first contact through onboarding and to manage a portfolio of technical customers worldwide. You will nurture long-term partnerships, identify expansion opportunities, support renewals, and collaborate closely with founders and engineering to ensure an exceptional customer journey.

You will thrive on building trust with engineering teams, staying proactive, and driving outcomes in a fast-paced environment.