Remote Account Manager - Hospitality SaaS Growth

Cloudbeds; Österreich; Vor Ort; EUR 86.000 - 129.000; Vollzeit

Benefits dieser Stelle

Remote-first culture

Home office stipend

PTO in accordance with local labor law

Wellness Fridays

Parental leave

Professional development

Zusammenfassung

Cloudbeds is seeking an Account Manager as part of the Customer Success team. You will actively manage a portfolio valued at $500,000–$1,000,000 USD and serve as the primary liaison for clients, guiding them through their journey and identifying opportunities to improve their business with Cloudbeds' platform.

In this remote role, you will build strong relationships across regions, drive upsell and retention, and help customers achieve success outcomes through proactive guidance and data-driven

Qualifikationen

• Exceptional ability to communicate and foster positive business relationships.
• Strong understanding of customer concerns and how to troubleshoot across departments.
• Ability to present and influence credibly at all levels of the organization.
• Clear communication of customer needs and feedback to Sales, Support, Product, Marketing, and Design.
• Proven ability to manage multiple projects with attention to detail.

Aufgaben

• Define the customer’s “success outcomes” and work with them to achieve them.
• Serve as the main point of contact for Cloudbeds and escalate issues as needed.
• Achieve net dollar retention by identifying upsell opportunities and reducing churn.
• Drive product engagement and client “stickiness” through a consultative approach.
• Analyze data to improve customer utilization and engagement.
• Manage customer escalations related to strategic use of Cloudbeds software.

Kenntnisse

Account management

Customer success

Upsell opportunities

Hospitality industry knowledge

Communication skills

Tools

CRM

Jobbeschreibung

Cloudbeds is seeking an Account Manager as part of the Customer Success team. You will actively manage a portfolio valued at $500,000–$1,000,000 USD and serve as the primary liaison for clients, guiding them through their journey and identifying opportunities to improve their business with Cloudbeds' platform.

In this remote role, you will build strong relationships across regions, drive upsell and retention, and help customers achieve success outcomes through proactive guidance and data-driven