Strategic Utility Partnerships Lead

exnaton AG; Österreich; Remote; EUR 80,000 - 120,000; Full time

Benefits offered by this job

MacBook

Learning budget

Sports membership

Headspace subscription

Remote-first culture

Job summary

exnaton is hiring a Strategic Customer Partner to shape our go-to-market with utility customers across Europe. You will establish and grow long-term partnerships, guiding enterprise clients through the software onboarding and ongoing value delivery while driving strategic impact in the energy transition.

Travel up to 20% to DACH-based customers is required. You will collaborate with Sales, Product and Marketing to maximize value, track account health, and proactively propose solutions that

Qualifications

• Bachelor’s degree in business administration, economics, or energy-related studies, and/or relevant experience.
• Proven client-facing advisory, sales, or consulting background.
• Strong business acumen and commercial instincts in SaaS/business models.

Responsibilities

• Be the primary contact for utility customers, building trust and providing strategic advice.
• Proactively bring ideas and industry insights to customers to surface opportunities.
• Lead regular business reviews aligned with customers' strategic goals.
• Identify and drive upsell/cross-sell opportunities grounded in customer needs.
• Own upsell opportunities from offer to signature with variable compensation.
• Own escalations end-to-end, resolving issues and deepening trust.
• Represent the voice of the customer in product, service, and strategy discussions.
• Collaborate with sales, product, and marketing to maximize platform value.
• Track account health and performance using CRM to anticipate needs.

Skills

Client advisory

Business development

Relationship building

Project leadership

SaaS knowledge

Cross-functional collaboration

German & English fluency

Energy sector familiarity

Regulatory landscape awareness

Education

Bachelor’s degree in business/economics/energy studies

Job description

exnaton is hiring a Strategic Customer Partner to shape our go-to-market with utility customers across Europe. You will establish and grow long-term partnerships, guiding enterprise clients through the software onboarding and ongoing value delivery while driving strategic impact in the energy transition.

Travel up to 20% to DACH-based customers is required. You will collaborate with Sales, Product and Marketing to maximize value, track account health, and proactively propose solutions that