Strategic Customer Success Leader – Financial Services

ServiceNow; Wien; Hybrid; EUR 131,000 - 205,000; Full time

Benefits offered by this job

Health plans

401(k) plan

ESPP

Family leave programs

Job summary

ServiceNow is seeking a Customer Success Executive for Financial Services. You will lead post-sales transformation, drive value for top accounts, and partner with executives to ensure renewals and growth.

The role requires strong C-level relationship skills, cross-functional leadership, and expertise in AI-enabled business transformations within regulated financial services. You will work with global teams, align offerings with customer goals, and help clients realize measurable outcomes through

Qualifications

• 12+ years in management consulting or tech-enabled business transformation
• Experience with banking/financial services environments
• Executive-level relationship management
• Leadership of large strategic accounts
• Experience integrating AI into business processes

Responsibilities

• Drive post-sales transformation and measurable business outcomes
• Collaborate with Account Executives to deliver long-term value
• Identify and mitigate risks to customer success
• Lead KPIs for adoption, health, renewals, and expansions
• Build relationships with ServiceNow leaders and partners

Skills

C-level relationships

Leadership

Cross-functional leadership

AI and strategic thinking

Adaptability

Education

BA/BS degree or equivalent

Tools

ServiceNow

Job description

ServiceNow is seeking a Customer Success Executive for Financial Services. You will lead post-sales transformation, drive value for top accounts, and partner with executives to ensure renewals and growth.

The role requires strong C-level relationship skills, cross-functional leadership, and expertise in AI-enabled business transformations within regulated financial services. You will work with global teams, align offerings with customer goals, and help clients realize measurable outcomes through