Principal CSE, Federal Accounts (Remote)

SmartRecruiters, Inc.; Wien; Hybrid; EUR 158.000 - 247.000; Vollzeit

Benefits dieser Stelle

Health plans

401(k) plan with company match

Employee Stock Purchase Plan (ESPP)

Matching donations

Flexible time away

Family leave programs

Zusammenfassung

ServiceNow in the U.S. Federal market is seeking a Principal Customer Success Executive to own post-sale relationships, drive retention, and maximize long-term value across senior client stakeholders in strategic Impact accounts.

You will lead multi-workstream programs, mentor teams, identify adoption opportunities, manage risk, and partner with Sales to shape executive-ready value narratives and ensure alignment with governance and business goals.

Qualifikationen

• Experience integrating AI into work processes or decision-making.
• Proven collaboration with senior IT and business leaders.
• Minimum 15+ years in client-facing roles with leadership experience.
• Experience supporting US Federal customers preferred.
• Track record of influencing senior stakeholders and delivering strategic outcomes.

Aufgaben

• Lead high-complexity transformations for strategic customers and align governance with customer objectives.
• Identify services opportunities, support funnel opportunities, and craft executive-ready narratives.
• Mentor Customer Success teams and manage multi-workstream programs.
• Shape customer strategy with senior executives, detecting trends and best practices.
• Drive adoption, reduce risk, and ensure renewal and upsell opportunities.

Kenntnisse

AI integration

Executive collaboration

15+ years experience

US Federal experience

Strategic leadership

Jobbeschreibung

ServiceNow in the U.S. Federal market is seeking a Principal Customer Success Executive to own post-sale relationships, drive retention, and maximize long-term value across senior client stakeholders in strategic Impact accounts.

You will lead multi-workstream programs, mentor teams, identify adoption opportunities, manage risk, and partner with Sales to shape executive-ready value narratives and ensure alignment with governance and business goals.