ServiceNow ITSM Developer - Build End-to-End Service

Capture Group; Wien; On-site; EUR 55,000 - 85,000; Full time

Job summary

Capture Group is seeking a hands-on ServiceNow Developer to build and evolve ITSM solutions within an agile delivery team. You will take user stories from estimate to tested solution, ensuring the platform remains stable, maintainable and well documented.

You will work on Incident, Problem and Change Management, Service Catalog, and Request Fulfillment, crafting Catalog Items, Flow Designer flows, Business Rules and UI Policies while collaborating with Product Owners and Analysts to raise risks

Qualifications

• IT or technically oriented degree, or at least 5 years of IT experience.
• At least 3 years of hands-on ServiceNow development in the last 5 years as Developer or Technical Consultant.
• Strong QA process experience and tooling.
• Experience with Jira/Confluence, MS Office and Miro.
• At least 1 year in agile projects and 1 year as developer in an agile team.
• Fluent business-level English (C1). German not required.

Responsibilities

• Develop and configure ServiceNow across Incident, Problem and Change Management, Service Catalog and Request Fulfillment.
• Convert user stories into working solutions with estimates, implementation and test cases.
• Build Catalog Items, Record Producers, Flow Designer flows, Business Rules, Client Scripts and UI Policies.
• Analyze existing landscapes and interfaces, including legacy systems, for integration.
• Perform module, functional and integration testing, preferably automated with ATF.
• Troubleshoot, fix bugs, log issues and support releases.
• Create operations documentation and technical standards.
• Provide maintenance, incident/problem management and 2nd/3rd-level support.
• Collaborate with Product Owners, Business Analysts, Architects and Testers.

Skills

ServiceNow development

Agile methodologies

Quality assurance practices

Jira/Confluence

Miro

MS Office

English proficiency

Education

IT degree or 5 years IT experience

Tools

Git

Job description

Capture Group is seeking a hands-on ServiceNow Developer to build and evolve ITSM solutions within an agile delivery team. You will take user stories from estimate to tested solution, ensuring the platform remains stable, maintainable and well documented.

You will work on Incident, Problem and Change Management, Service Catalog, and Request Fulfillment, crafting Catalog Items, Flow Designer flows, Business Rules and UI Policies while collaborating with Product Owners and Analysts to raise risks