ServiceNow Implementation Consultant / Developer (m/w/d)

Deutsche Telekom AG; Österreich; On-site; EUR 64,554 - 90,000; Full time

Benefits offered by this job

Meal vouchers

Health and sports offers

Flexible working hours

Home office options

Company kindergarten

Job summary

T-Systems Austria, a subsidiary of Deutsche Telekom, is seeking a ServiceNow Implementation Consultant/Developer to translate customer requirements into powerful ServiceNow solutions. You will work within a strong team delivering projects from concept to go-live.

Requirements include several years of hands-on ServiceNow experience, ITIL knowledge, JS/Glide API/Flow Designer expertise, and German/English fluency. Travel within the DACH region is expected.

Qualifications

• Several years of practical experience in implementing and configuring ServiceNow.
• Profound knowledge of ITIL processes and mapping in ServiceNow.
• Solid knowledge of ServiceNow core components (JavaScript, Glide API, Flow Designer, integrations).
• ServiceNow certifications are an advantage.
• Strong communication skills for customer discussions at technical level.
• Ability to work independently and deliver results.
• Experience with agile or scrum methods.
• Fluent in German and English, written and spoken.
• Willingness to travel within the DACH region.

Responsibilities

• Configure, customize and implement ServiceNow solutions (ITSM/CSM/ITOM) across the project lifecycle.
• Implement ITIL-based processes (Incident, Problem, Change, Request, Service Catalog, CMDB) in ServiceNow.
• Analyze customer requirements and derive feasible technical solutions.
• Test, fault analysis and quality assurance of implemented solutions.
• Coordinate with customers and specialists to clarify requirements and present solutions.

Skills

ServiceNow

ITIL

JavaScript

Flow Designer

Integrations

German

English

Agile/Scrum

Communication

Willingness to travel

Education

IT degree or equivalent

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CMDB

Job description

About us

In Austria, T-Systems, a subsidiary of Deutsche Telekom, offers its customers a broad portfolio for the strategic implementation of digital transformation. The basis for this is global reach for fixed network and mobile communications, highly secure data centres, a comprehensive cloud ecosystem of standardised platforms, worldwide partnerships and maximum security.

T-Systems Austria employs around 570 people at five locations. At the T-Center on Rennweg in Vienna, the company operates a TwinCore data‑centre that offers the highest possible level of security for company data while maintaining maximum energy efficiency.

At T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier.

With this in mind, we support our customers in implementing their business processes with the help of ServiceNow and are looking for you to strengthen this area. As ServiceNow's Elite Partner, our range of services includes consulting, implementation and application & operations management. In addition, we can also offer our customers ServiceNow from our Sovereign Cloud.

Tasks

As a ServiceNow Implementation Consultant/Developer (m/f/d), you will independently translate the requirements of our customers into powerful ServiceNow solutions. You translate technical and procedural requirements into specific technical implementations, and master the balance between customer requirements and platform standard (out-of-the-box). As part of a strong team, you deliver projects from concept to go-live.

• Independent configuration, customizing and implementation of ServiceNow solutions (e.g. ITSM, CSM, ITOM) over the entire project life cycle
• Implementation of ITIL‑based processes (e.g. Incident, Problem, Change, Request, Service Catalog, CMDB) in ServiceNow
• Technical analysis of customer requirements as well as derivation and evaluation of solution approaches with regard to feasibility and effort
• Carrying out tests, fault analysis and quality assurance of the implemented solutions
• Close coordination with customers and specialist areas to clarify requirements and present solutions

Profil

You have a degree in an IT environment or a comparable qualification and have already successfully implemented several ServiceNow projects.

In addition, you have the following experience and qualifications:

• Several years of practical experience in implementing and configuring ServiceNow
• Profound knowledge of ITIL processes and their mapping in ServiceNow
• Safe handling of ServiceNow's core technical components (JavaScript, Glide API, Flow Designer, integrations)
• ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist) are an advantage
• Strong communication skills and the ability to talk to customers on a professional and technical level
• Ability to implement projects independently and in a results‑oriented manner
• Experience with agile or scrum methods
• Communicate fluently in German and English, both orally and in writing
• Willingness to travel in the DACH region

Benefits

In addition to an interesting, constantly evolving work environment, we offer remuneration appropriate to your level and position. For legal reasons, we provide information about the minimum annual salary of €64,554 gross on a full‑time basis under the collective agreement. The final salary is, of course, based on your individual experience.

You can expect a modern working environment with meal vouchers and attractive health and sports offers. Flexible working hours, home office options and our company kindergarten promote a good work‑life balance. In addition, you benefit from employee benefits, joint corporate events and other benefits.