Retail Team Leader - Customer Engagement

Placements24; Lorenziberg; Híbrido; EUR 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career progression

Hybrid work model

Descripción de la vacante

Placements24 is seeking a Retail Team Leader for its Queenstown, Eastern Cape store. You will guide a team of sales associates, drive customer engagement, and help achieve sales targets while maintaining store standards.

This hybrid role blends in-store leadership with some remote administrative tasks. The ideal candidate communicates clearly, motivates colleagues, and supports training and development in a fast-paced retail environment across South Africa.

Formación

• Leadership experience in retail or customer service.
• Strong interpersonal and communication skills.
• Willingness to work flexible hours including weekends.
• Legally eligible to work in South Africa.

Responsabilidades

• Lead and motivate a team of retail sales associates to achieve store goals and deliver excellent customer service.
• Assist in training and development of team members and provide feedback.
• Ensure high standards of customer engagement and store presentation.
• Support Store Manager with daily operations, opening/closing, cash handling and inventory control.
• Handle customer inquiries and resolve issues promptly and professionally.

Conocimientos

Leadership

Customer service

Communication

Team motivation

POS systems

Descripción del empleo

About the Role

Our client, a vibrant retailer focused on customer experience, is seeking an enthusiastic Retail Team Leader to join their **Queenstown, Eastern Cape** store. This role is ideal for a motivated individual looking to step into a leadership position, focusing on team development and ensuring exceptional customer engagement. You will guide a team of sales associates, foster a positive store atmosphere, and contribute to achieving sales objectives. The ideal candidate is a strong communicator, a natural leader, and passionate about delivering outstanding service. While primarily based in the **Queenstown, Eastern Cape** store, this role may involve some remote administrative tasks, offering a hybrid work arrangement. We are committed to building a strong team in **South Africa**.

Key Responsibilities

• Lead and motivate a team of retail sales associates to achieve store goals and deliver excellent customer service in **Queenstown, Eastern Cape**.
• Assist in the training and development of team members, providing guidance and feedback.
• Ensure high standards of customer engagement and satisfaction are maintained throughout the store.
• Support the Store Manager in daily operations, including opening and closing procedures, cash handling, and inventory management.
• Maintain visual merchandising standards and ensure the store is clean, organized, and welcoming.
• Handle customer inquiries and resolve issues promptly and effectively.
• Contribute to achieving store sales targets and KPIs.
• Assist with administrative tasks, which may include remote reporting or scheduling coordination.
• Foster a positive and collaborative team environment.
• Uphold company policies and procedures, ensuring a safe and compliant retail space in **Eastern Cape**.

Requirements

• Previous experience in a retail sales or customer service role, with demonstrated leadership potential.
• Strong interpersonal and communication skills.
• Enthusiasm for customer engagement and a passion for retail.
• Ability to motivate and guide a team.
• Good organizational skills and attention to detail.
• Familiarity with retail operations and POS systems is beneficial.
• Willingness to adapt to a hybrid work model, balancing in-store duties with remote administrative responsibilities.
• Availability to work flexible hours, including weekends and public holidays, as needed for the **Queenstown** store.
• Must be legally eligible to work in **South Africa**.
• A proactive attitude and a desire to grow within the retail industry.

Benefits

Our client offers a competitive salary, opportunities for career advancement, and comprehensive training. You'll work in a dynamic team environment and contribute to a positive customer experience in **South Africa**. This hybrid role offers a mix of in-store leadership and flexible remote tasks, supporting your professional growth in the **Eastern Cape**.