Retail Team Leader — Hybrid (Queenstown, Eastern Cape)

Placements24; Lorenziberg; Hybrid; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Hybrid work model

Job summary

Placements24 is seeking a Retail Team Leader for its Queenstown, Eastern Cape store. You will guide a team of sales associates, drive customer engagement, and help achieve sales targets while maintaining store standards.

This hybrid role blends in-store leadership with some remote administrative tasks. The ideal candidate communicates clearly, motivates colleagues, and supports training and development in a fast-paced retail environment across South Africa.

Qualifications

• Leadership experience in retail or customer service.
• Strong interpersonal and communication skills.
• Willingness to work flexible hours including weekends.
• Legally eligible to work in South Africa.

Responsibilities

• Lead and motivate a team of retail sales associates to achieve store goals and deliver excellent customer service.
• Assist in training and development of team members and provide feedback.
• Ensure high standards of customer engagement and store presentation.
• Support Store Manager with daily operations, opening/closing, cash handling and inventory control.
• Handle customer inquiries and resolve issues promptly and professionally.

Skills

Leadership

Customer service

Communication

Team motivation

POS systems

Job description

Placements24 is seeking a Retail Team Leader for its Queenstown, Eastern Cape store. You will guide a team of sales associates, drive customer engagement, and help achieve sales targets while maintaining store standards.

This hybrid role blends in-store leadership with some remote administrative tasks. The ideal candidate communicates clearly, motivates colleagues, and supports training and development in a fast-paced retail environment across South Africa.