E-commerce Operations & Social Media Manager

Placements24; Lorenziberg; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Bonuses

Hybrid work

Annual leave

Job summary

Placements24 is seeking an experienced E-commerce Operations & Social Media Manager for a hybrid role in Queenstown, Eastern Cape. This position blends backend operations with frontend social media leadership to optimize order fulfillment, inventory, logistics, and customer experience while driving brand engagement.

The ideal candidate has 5+ years in e-commerce operations and social media, and a proven track record of delivering data-driven improvements.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or related field.
• 5+ years of experience in e-commerce operations and social media management.
• Proven experience in managing online order fulfillment, inventory, and logistics.
• Demonstrated success in developing and executing social media strategies that drive engagement and sales.
• Strong understanding of e-commerce platforms and best practices.

Responsibilities

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, shipping, and customer service.
• Develop and implement efficient workflows to ensure timely and accurate order fulfillment.
• Manage relationships with third-party logistics providers and suppliers.
• Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and drive traffic to the e-commerce site.
• Create, curate, and schedule engaging content across various social media platforms (e.g., Facebook, Instagram, X).
• Monitor social media channels for customer inquiries, comments, and reviews, responding promptly and professionally.
• Analyze social media and e-commerce operational data to identify areas for improvement and growth opportunities.
• Collaborate with the marketing team to align social media campaigns with overall business objectives and promotions.
• Implement strategies to enhance the customer experience throughout the online purchasing journey.
• Ensure compliance with all relevant e-commerce regulations and best practices.

Skills

E-commerce operations

Social media management

Project management

Analytics

Education

Bachelor's degree in Business Administration

Tools

Social platforms

Job description

About the Role

Our client, a well-established online retailer located in Queenstown, Eastern Cape , is seeking a highly organized and strategic E-commerce Operations & Social Media Manager . This multifaceted role requires a blend of operational expertise to ensure seamless online order fulfillment and a strong grasp of social media marketing to drive customer engagement and sales. The ideal candidate will be adept at managing both the backend operations of an e-commerce business and the frontend presence on social platforms. You will be instrumental in optimizing workflows, enhancing the customer experience, and developing impactful social media strategies. Join our client's dedicated team and play a vital role in their continued growth and success. We are looking for a dynamic individual who can bring efficiency and creative marketing flair to our operations.

Key Responsibilities

• Oversee and optimize all aspects of e-commerce operations, including order processing, inventory management, shipping, and customer service.
• Develop and implement efficient workflows to ensure timely and accurate order fulfillment.
• Manage relationships with third-party logistics providers and suppliers.
• Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and drive traffic to the e-commerce site.
• Create, curate, and schedule engaging content across various social media platforms (e.g., Facebook, Instagram, X).
• Monitor social media channels for customer inquiries, comments, and reviews, responding promptly and professionally.
• Analyze social media and e-commerce operational data to identify areas for improvement and growth opportunities.
• Collaborate with the marketing team to align social media campaigns with overall business objectives and promotions.
• Implement strategies to enhance the customer experience throughout the online purchasing journey.
• Ensure compliance with all relevant e-commerce regulations and best practices in Queenstown, Eastern Cape.

Requirements

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations and social media management.
• Proven experience in managing online order fulfillment, inventory, and logistics.
• Demonstrated success in developing and executing social media strategies that drive engagement and sales.
• Strong understanding of e-commerce platforms and best practices.
• Excellent project management, organizational, and problem-solving skills.
• Proficiency in using social media management tools and analytics platforms.
• Strong communication and interpersonal skills, with the ability to manage relationships with various stakeholders.
• Creative thinking combined with a detail-oriented and operational mindset for success in Queenstown, Eastern Cape.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Benefits

Our client offers a competitive salary package, commensurate with the candidate's experience and the scope of the role. Comprehensive benefits include medical aid, retirement fund contributions, and performance-based bonuses. This position utilizes a 'Hybrid ' work model, offering flexibility while ensuring essential on-site operational oversight. Opportunities for professional development and career advancement are actively encouraged. Join a stable and reputable company with a strong team culture and contribute to its ongoing success. We offer generous annual leave and a supportive work environment. This is a great opportunity to make a significant impact on both the operational efficiency and the digital presence of our client in Queenstown, Eastern Cape.