E-commerce Social Media Coordinator

Placements24; Lorenziberg; On-site; EUR 9,600 - 13,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Employee discounts on products

Job summary

Based in Queenstown, Eastern Cape, the role offers hands-on experience with paid campaigns, analytics, and brand alignment while working with a collaborative team.

Ideal candidates have a keen eye for detail, strong communication, and a proactive approach to learning in a dynamic digital marketing environment.

Qualifications

• Experience in social media management or coordination.
• Ability to create engaging content and post consistently.
• Proficiency with Canva, Hootsuite, and Meta Business Suite.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Assist in developing and executing social media strategies.
• Create visuals and copy for daily posts across platforms.
• Schedule and publish content using management tools.
• Monitor channels and respond to inquiries promptly.
• Help plan and run paid social campaigns.
• Track performance metrics and report trends.
• Foster positive online communities and brand loyalty.
• Research trends and competitor activities.
• Collaborate with marketing and design teams.
• Support product listings and promotions.

Skills

Content creation

Social media scheduling

Canva

Hootsuite

Community engagement

Tools

Meta Business Suite

Hootsuite

Job description

About the Role

Our client, a growing e-commerce business specializing in (product category, e.g., unique handcrafted jewelry), is seeking a vibrant and organized E-commerce Social Media Coordinator. This role, based in our office in Queenstown, Eastern Cape , will support the marketing team in executing social media strategies and managing daily online community interactions. You will be responsible for creating and scheduling engaging content, monitoring social channels, assisting with paid campaigns, and contributing to the overall online brand presence. This is an excellent entry-level to mid-level opportunity for a motivated individual passionate about social media and e-commerce to gain hands‑on experience and grow within a supportive team. The ideal candidate will have a keen eye for detail, strong communication skills, and a proactive approach to learning and contributing. You will be a key support function for our digital marketing efforts.

Key Responsibilities

• Assist in the development and execution of social media strategies for various e-commerce platforms.
• Create engaging and visually appealing content, including graphics, short videos, and compelling copy, for daily posts across platforms like Instagram, Facebook, and Pinterest.
• Schedule and publish content using social media management tools.
• Monitor social media channels for comments, messages, and mentions, responding promptly and professionally to customer inquiries and feedback.
• Assist in the planning and execution of paid social media advertising campaigns under the guidance of the marketing manager.
• Track and report on social media performance metrics, helping to identify trends and areas for improvement.
• Engage with online communities, fostering positive interactions and building brand loyalty.
• Conduct research on social media trends, competitor activities, and relevant industry news.
• Collaborate with the marketing and design teams to ensure content aligns with brand guidelines and marketing objectives.
• Support the e‑commerce team with product listing updates and promotional activities as needed.

Requirements

• Previous experience in social media management or coordination, preferably within an e‑commerce or digital marketing context.
• Demonstrated ability to create engaging content and manage social media postings.
• Proficiency with social media platforms and management tools (e.g., Canva, Hootsuite, Meta Business Suite).
• Basic understanding of social media analytics and reporting.
• Excellent written and verbal communication skills, with strong grammar and attention to detail.
• A customer‑centric approach with strong community management skills.
• Ability to work collaboratively in a team environment and take direction effectively.
• Organizational skills and the ability to manage multiple tasks in a timely manner.
• Must be based in or willing to work in Queenstown, Eastern Cape .
• A passion for e‑commerce and digital marketing is essential.

Benefits

Our client offers a competitive starting salary and the opportunity to develop your career in e‑commerce and social media marketing. You will work in a supportive and collaborative office environment in Queenstown, Eastern Cape , where your contributions are valued. This role provides excellent hands‑on experience and the chance to learn from experienced professionals. Our client is committed to employee growth and offers opportunities for training and skill development. Benefits include contributions towards medical aid and a provident fund, as well as employee discounts on our unique product range. Join a company that is passionate about its products and its people.