Remote Strategic Account Manager, Hospitality Growth

Cloudbeds; Innsbruck; Remote; EUR 82,000 - 118,000; Full time

Benefits offered by this job

Remote first

PTO according to local labor laws

Fully Paid Parental Leave

Home office stipend

Cloudbeds University

Manager training & upskilling

Job summary

Cloudbeds, a global hospitality platform, seeks a remotely-based Account Manager to oversee a portfolio with strategic revenue potential. You will guide customers, drive renewals, identify upsell opportunities, and deliver proactive business advice.

Excellent communication and German-English fluency are required for success across Europe and global markets. In this role you will partner with Sales, Support, Product and Marketing to maximize customer outcomes, reduce churn, and promote Cloudbeds

Qualifications

• Excellent communication and relationship-building skills.
• Fluent English and German.
• Strong account management experience.
• Ability to identify upsell opportunities and drive revenue growth.
• A data-driven approach to improve product engagement.
• Comfort working across multiple teams (Sales, Support, Product, Marketing).
• Proven ability to manage multiple projects with attention to detail.

Responsibilities

• Define the customer's "success outcomes" and work with them to achieve them.
• Act as the main point of contact for all things related to Cloudbeds.
• Identify upsell opportunities and reduce churn to achieve net negative churn.
• Drive product engagement and customer "stickiness" through a consultative approach.
• Analyze customer data to improve utilization and engagement.
• Manage escalations and provide strategic guidance to optimize use of Cloudbeds software.
• Promote the value of the product and identify new upsell opportunities.
• Gather feedback for future releases and stay updated on system updates.

Skills

Communication

English

German

Account management

Upselling

Churn reduction

Data analysis

Relationship building

Cross-functional

Job description

Cloudbeds, a global hospitality platform, seeks a remotely-based Account Manager to oversee a portfolio with strategic revenue potential. You will guide customers, drive renewals, identify upsell opportunities, and deliver proactive business advice.

Excellent communication and German-English fluency are required for success across Europe and global markets. In this role you will partner with Sales, Support, Product and Marketing to maximize customer outcomes, reduce churn, and promote Cloudbeds