Strategic Account Manager, Hospitality (Remote)

Cloudbeds

Austria

Remote

EUR 70,000 - 120,000

Full time

2 days ago

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Benefits offered by this job

Remote First

Home office stipend

Parental Leave

Professional development

Job summary

Cloudbeds is hiring for an Account Manager to oversee a remote portfolio with a focus on the hospitality sector across Europe. The role centers on guiding clients to achieve success outcomes, identifying upsell opportunities, and reducing churn through proactive service and strategic recommendations.

You will be the main Cloudbeds contact, driving engagement, handling complex issues, and communicating effectively with cross-functional teams to maximize customer value.

Qualifications

Experience in B2B SaaS account management.
Fluency in English and German with strong communication.
European hospitality market knowledge is a plus.

Responsibilities

Define customers' success outcomes and help them achieve them.
Act as primary Cloudbeds contact and escalate urgent tickets as needed.
Identify upsell opportunities to drive net revenue retention.
Drive product engagement and customer stickiness through consultative approaches.
Analyze customer data to boost utilization and engagement.
Handle customer escalations related to strategic use of Cloudbeds software.
Promote product value and identify new upsell opportunities.
Review customer concerns and improve overall experience.

Skills

Account management

Customer relationships

English & German fluency

Communication & presentation

Negotiation

Job description

You will be the main Cloudbeds contact, driving engagement, handling complex issues, and communicating effectively with cross-functional teams to maximize customer value.

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