Remote Patient Onboarding Specialist

Jobgether SRL; Österreich; Remote; EUR 46,000 - 64,000; Full time

Benefits offered by this job

Weekly payments

Remote, long-term engagement

Free training and upskilling

Supportive contractor community

Opportunity to impact patient care

Job summary

Lever, Inc. is seeking a dedicated remote customer support specialist to guide patients through onboarding for at-home sleep testing and oral appliance treatment. You will manage a large caseload, coordinate with multiple internal teams, and maintain HIPAA-compliant communications across phone, SMS, and email.

The role emphasizes empathy, organization, and the ability to resolve issues efficiently in a structured, high-volume environment as a 40-hour-per-week independent contractor.

Qualifications

• 1+ year in customer or patient support in healthcare, telehealth, or e-commerce.
• Ability to de-escalate difficult interactions with empathy and professionalism.
• Strong organizational skills to manage a high-volume caseload and maintain follow-up.

Responsibilities

• Own onboarding journey from purchase through scheduling, kit delivery/return, to handoff.
• Manage 100+ patient caseload across onboarding stages with prioritization.
• Respond to inbound communications via phone, SMS, and email within SLAs.
• Coordinate with insurance, clinical, sales, and manufacturing teams to resolve issues.
• Document all interactions in Salesforce accurately and timely.
• Protect patient privacy per HIPAA and follow approved de-escalation processes.
• Escalate clinical questions to the appropriate team and avoid giving medical advice.
• Identify feedback and process gaps; communicate insights to leadership.
• Deliver services professionally within agreed timelines and guidelines.

Skills

Customer support

De-escalation

Time management

Written English

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Microsoft Teams

Outlook

Excel

SharePoint

Job description

Lever, Inc. is seeking a dedicated remote customer support specialist to guide patients through onboarding for at-home sleep testing and oral appliance treatment. You will manage a large caseload, coordinate with multiple internal teams, and maintain HIPAA-compliant communications across phone, SMS, and email.

The role emphasizes empathy, organization, and the ability to resolve issues efficiently in a structured, high-volume environment as a 40-hour-per-week independent contractor.