German-Speaking Customer Support Agent — Lisbon Relocation

Grow-Talent.com; Wien; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Relocation assistance

Yearly performance bonus

Job summary

Grow-Talent.com is recruiting a German-speaking Customer Support Agent for its Lisbon office to support a premium streaming platform. You will handle inquiries via phone, email and chat, resolve issues, and guide customers with a focus on quality service.

The role is full-time and includes relocation assistance, private health insurance, and a yearly performance bonus. Shifts run Mon-Sun, 07:00–23:00, with relocation support.

Qualifications

• Native/fluent in German, both oral and written.
• Fluent in English (at least B2 level).
• Excellent writing and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Communicate with customers using telephone, email and chat.
• Ensure customer satisfaction and provide professional customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits.
• Identify issues, troubleshoot and provide solutions.
• Escalate to other departments or senior representatives when needed.
• Collaborate with specialists to resolve or close tickets.
• Document actions taken and categorize cases for engineering follow-up.
• Maintain and update job-related administrative forms.

Skills

German language

English language

Job description

Grow-Talent.com is recruiting a German-speaking Customer Support Agent for its Lisbon office to support a premium streaming platform. You will handle inquiries via phone, email and chat, resolve issues, and guide customers with a focus on quality service.

The role is full-time and includes relocation assistance, private health insurance, and a yearly performance bonus. Shifts run Mon-Sun, 07:00–23:00, with relocation support.