German Speaker Customer Specialist (relocate to Portugal)

Nomadify; Wien; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Signing bonus

Job summary

Nomadify is seeking a customer service professional to support German-speaking clients on-site in Austria. You will handle inquiries via phone, email, and chat, and ensure responses meet defined SLAs with a strong focus on customer satisfaction.

The role emphasizes clear communication, problem-solving, and accurate CRM documentation. You may be eligible for relocation assistance and a signing bonus, with an international, multicultural team and ongoing onboarding.

Qualifications

• German language at native or near-native level (written and spoken).
• English proficiency for internal communication.
• Experience in customer service or contact-center roles.
• Strong problem-solving and communication skills.
• Ability to work in a KPI-driven environment.
• Professional, reliable, and customer-oriented.
• Willingness to relocate and work on-site.

Responsibilities

• Be the primary contact for German-speaking customers via phone, email, and chat.
• Deliver timely, accurate support in line with SLAs.
• Resolve inquiries and issues while maintaining high satisfaction.
• Document interactions clearly in CRM systems.
• Escalate complex cases to internal stakeholders.
• Follow policies, quality standards, and compliance requirements.
• Contribute to process improvements and customer experience initiatives.

Skills

German fluency

English proficiency

Customer service

Problem solving

KPI-driven

Reliability

Customer orientation

Tools

CRM systems

Job description

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

Native or near-native fluency in German (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support

may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country