Head of Customer Success — Remote Growth SaaS

Jobgether; Österreich; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remote work (US East Coast hours)

Ownership and autonomy

Professional growth opportunities

Zusammenfassung

Jobgether, on behalf of a partner company, seeks a senior Head of Customer Success in Austria to shape the post-sale experience for a fast-growing B2B SaaS business. You will own retention, expansion, and adoption outcomes while building scalable playbooks and leading an expanding CS team.

You will collaborate with Sales, Product and Engineering, and drive metrics-driven customer value. The role offers significant autonomy and a path to scale the CS function during a critical growth phase.

Qualifikationen

• Proven leadership in B2B SaaS Customer Success with people management.
• Experience owning retention and expansion metrics and coaching teams.
• Hands-on leader able to engage with strategic accounts while scaling the team.
• Experience building or improving CS processes in high-growth companies.
• Strong understanding of the full customer lifecycle: onboarding to renewal.
• Autonomous, proactive, and able to drive priorities with minimal direction.
• Fluent English with excellent communication and stakeholder management.
• Experience with CS platforms like Gainsight or similar tools is a plus.

Aufgaben

• Own CS strategy and execution for retention, expansion, and churn outcomes.
• Drive adoption by increasing product usage breadth and depth.
• Coach and support CS team; lead strategic accounts when needed.
• Scale CS org with scalable onboarding, adoption, renewal, and expansion playbooks.
• Develop health-scoring, account-management standards, and repeatable processes.
• Partner with Sales, Product, and Engineering to voice customer needs.
• Maintain visibility into customer health and opportunities via CRM.
• Identify at-risk accounts and expansion opportunities; advise leadership.

Kenntnisse

Leadership

Retention metrics

Coaching teams

Customer lifecycle

Consultative mindset

Autonomous

Communication

Stakeholder management

Analytical

English proficiency

Tools

HubSpot

Salesforce

Gainsight

Vitally

Jobbeschreibung

Jobgether, on behalf of a partner company, seeks a senior Head of Customer Success in Austria to shape the post-sale experience for a fast-growing B2B SaaS business. You will own retention, expansion, and adoption outcomes while building scalable playbooks and leading an expanding CS team.

You will collaborate with Sales, Product and Engineering, and drive metrics-driven customer value. The role offers significant autonomy and a path to scale the CS function during a critical growth phase.