Enterprise Customer Success Consultant (AI-powered)

Ist Cube; Wien; Hybrid; EUR 43.000 - 53.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Hybrid working

Birthday off

Mental health support

Regular health check-ups

Team events

Zusammenfassung

Prewave, an AI-native provider of real-time supply chain risk visibility, is seeking a Customer Success Consultant (f/m/d) in Austria to own long-term enterprise relationships from day one. You will drive adoption, run training and workshops, and ensure customers extract ongoing value from our platform.

We require 3–6 years in a customer-facing role, and fluency in German and English. A valid work permit for Austria is needed.

Qualifikationen

• 3–6 years in a customer-facing role such as consulting or customer success.
• Led complex projects for enterprise customers.
• Excellent organizational and project management skills.

Aufgaben

• Build and maintain strong, long-term enterprise relationships.
• Guide customers through proactive check-ins to reach goals.
• Run customer activities like workshops and roundtables for ongoing value.
• Develop training and best-practice materials to maximize platform use.
• Present value and identify growth opportunities within accounts.
• Gather customer feedback to inform product improvements.
• Keep multiple projects on track with clean data and timelines.

Kenntnisse

Customer facing

Project management

Tech-savvy

German-English

Jobbeschreibung

Prewave, an AI-native provider of real-time supply chain risk visibility, is seeking a Customer Success Consultant (f/m/d) in Austria to own long-term enterprise relationships from day one. You will drive adoption, run training and workshops, and ensure customers extract ongoing value from our platform.

We require 3–6 years in a customer-facing role, and fluency in German and English. A valid work permit for Austria is needed.